Dmitriy Dmitriev Email & Phone Number

- Serve as front line of support for all trading inquiries- troubleshoot, triage, and manage issues from point of origin to resolution;- Define, present, and implement solutions in the form of business process changes and/or business requirement; - Ensure an excellent client experience by providing proactive, timely and efficient communication regarding the impact, current status and next steps of issues being researched;- Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery; work with Relationship Managers to advocate for client specific product functional requests and changes;- Work with the manager to handle issue backlog, monitor and assign issues as reported by clients;- Build and maintain client relationships and maintain superior levels of client satisfaction

- Consulting clients on portfolio accounting using the GAMA securities portfolio management system.- Detailed assessment of the IT landscape and processes of clients, collection of requirements and provision of individul and specific solutions.- Informing and supporting clients about innovations in working with the software product for managing portfolio of securities;- Designing and implementing End-to-End IT operation processes.- Developing Client-Specific Enhancements;- Providing technical support and solve configuration issues for clients.- Empowering clients on technical implementation and usage;- Developing business processes with modeling approach and testing strategies.- Setting and participation in the coordination of technical tasks with the developers.- Testing and approval of work performed in the system with subsequent provision to the client for use;- Participation in conferences, meetings, working groups on planned developments, changes in the portfolio management system.

- Functions of control and supervision over the disclosure of information on the financial market of joint stock companies in accordance with the legislation of the Russian Federation and regulations of the Bank of Russia.- Ensuring the systematization and analysis of information on violations by joint-stock companies of the requirements of the legislation of the Russian Federation and regulations of the Bank of Russia in the field of information disclosure in the financial market.- Database maintenance and other informational systems.- Preparation of information on the results of the department.- Submission of information on the results of the department to the official website of the Bank of Russia.- Preparation of information and analytical materials on issues within the competence of the department.- Preparation of draft answers to inquiries and appeals of citizens, legal entities within my competence.- Preparation of draft responses to requests from executive authorities and local self-government within my competence.- Implementation of work with archival documents of the department.- Participation in activities related to administrative proceedings.- Monitoring the information security of the Office (administrator of the information security of the Office).- Preparation and execution of documents (certificates, cover letter, memos and other documents) in accordance with the requirements of office work at the Bank of Russia.

- Functions of control and supervision over the disclosure of information on the financial market of joint stock companies in accordance with the legislation of the Russian Federation and regulations of the Bank of Russia.- Systematization and analysis of information on violations by joint-stock companies of the requirements of the legislation of the Russian Federation and regulations of the Bank of Russia in the field of information disclosure in the financial market.- Regular reporting to management- archival and office work of the department;- Monitoring information security of the Office.

- Conducting desk/field tax audits of major taxpayers;- Initiating measures to settle taxpayer debt;- Administrative duties.

- Customer service- Account management- Preparing responses to bank inquiries- Administrative duties