Dmitry Kovalchuk Email & Phone Number

Minsk, By

Минск, Республика Беларусь

Gexateq is a partner of TietoEvry (Latvia) in the implementation and support of the CardSuite softwaresuite for banks, processing centers, and other financial institutions.• Installation (releases, bug fixes, etc.) and support of the CMS (Card Suite) software system, ensuring itscontinuous operation.• Providing technical support at levels 2 and 3. Detecting and resolving multi-level technical failures,developing scripts for their resolution, as well as system recovery and mitigation of consequences.• Consulting clients on optimal system utilization.• Providing recommendations for optimizing business processes and improving system efficiency.• Configuring the system to meet client's business requirements and conducting unit/integration/acceptance tests to ensure proper system functionality.• Conducting detailed analysis, studying client's business processes and needs, gathering requirements, and collecting all necessary information for adapting the system to specific customer needs.• Developing both technical and business solutions, including documentation, and required scripts.• Active involvement in pre-sales consultations as a business and technical expert, providing comprehensive advice and support to clients in decision-making processes. • Implementing technical solutions both on-site and remotely, providing client support.• Developing and delivering user training on standard and customized solutions.

Minsk, Belarus

• Supporting, configuring, maintaining, and implementing the Tieto Payment Card Suite software.• Participating in projects involving configuration and implementation of solutions of varying complexity.• Providing training to clients.• Offering consultations on current and future potential projects.• Participating in pre-sales meetings with clients.• Contributing to the improvement processes of system functionality.• Gathering and analyzing client requirements and documenting final business and technical solutions.• Supporting the Tieto Payment Card Suite solution, specifically the Card Management System (CMS).• Testing the Card Suite software complex of the CMS system.• Providing technical and business consultations to clients.

Minsk, Belarus

• Monitoring and ensuring the continued availability of ATM network, Cash-In, POS via Card&Merchant Management System "WAY4" developed by OpenWay Group;• Organization and support in working condition of communication connection with the Bank-processor on the CMS-Bank side;• Configuration, commissioning and testing of new banking equipment;• Prevention and control of banking equipment state;• Solving disputes between ATM and Clients;• Support of banking software and hardware.