Senior Project Manager
CurrentResponsibilities:Managed the performance evaluation and management reporting system for Sber's corporate customer support center, including a call center, complaints service, and remote sales department.Developed and implemented:- A regular performance evaluation system and related materials.- A reward and incentive system for 5000+ employees across 60+ roles.- A balanced scorecard system for 16 senior executives.Productivity planning and staffing models.- 100+ dashboards using QlikSense, Grafana, and Apache Superset.- A unified data model for consolidating data from over 40 source systems.- A technological platform for reporting based on Sber's Data Factory.Responsibilities:- Led 8 teams (80 team members) responsible for operational reporting and platform development.- Ensured alignment of the product vision and team backlogs with the department's goals and strategy.- Ensured effective resource allocation, including budget for developers and staffing positions.- Served as the main contact for reporting-related matters for senior management and other bank teams.- Facilitated cross-functional interaction and communication.Career Progression:- Head of Development Department (until February 2019)- Project Director (Senior Project Manager) (since February 2019)