Head Of Card Operations
Contact24
Russia
Team development (12 people) and process management.Management of card operations and client supportProject management – new products and payment systems integrationKey achievements:Created card processing centre from scratch, including issuing, POS, ATM and e-commerce acquiring. Migrated processing centre from 3rd party to on-premises solution.Completed multiple payment system certification projects, covering issuing and acquiring (POS, ATM, mPOS, Transfers, E-Commerce) for Visa and MasterCard.Created 24/7 second-line support for card operations, reducing average resolution time to 12hrs and backlog to less than 10 issues at any time.