As a dedicated Customer Success Manager at MAG Development, I specialize in ensuring the success of our Riskhunter clients. In this role, my key responsibilities include:– Client Engagement: Building and nurturing strong client relationships.– Product Onboarding: Assisting clients with Riskhunter onboarding.– Ongoing Support: Providing continuous support and issue resolution.– Training and Resources: Developing client resources for product use.– Custom Solutions:… Show more As a dedicated Customer Success Manager at MAG Development, I specialize in ensuring the success of our Riskhunter clients. In this role, my key responsibilities include:– Client Engagement: Building and nurturing strong client relationships.– Product Onboarding: Assisting clients with Riskhunter onboarding.– Ongoing Support: Providing continuous support and issue resolution.– Training and Resources: Developing client resources for product use.– Custom Solutions: Tailoring Riskhunter to meet client-specific needs.– Data Analysis: Utilizing analytics to optimize client experiences.– Client Advocacy: Representing clients' interests within the company.– Feedback Collection: Gathering and evaluating client feedback for improvements.– Client Retention: Ensuring client satisfaction and retention.– Cross-functional Collaboration: Collaborating with internal teams to enhance client solutions.I'm dedicated to helping clients maximize the value of Riskhunter and fostering their success. Show less

- Strategic Business Analysis: Conducted comprehensive business analysis of partner metrics, extracting actionable insights and formulating data-driven hypotheses. This process facilitated informed decision-making and proactive problem-solving;- Error Detection and Resolution: Successfully identified and addressed critical errors by collaborating closely with the product team. Devised effective solutions to rectify issues promptly, ensuring a seamless experience for partners and… Show more - Strategic Business Analysis: Conducted comprehensive business analysis of partner metrics, extracting actionable insights and formulating data-driven hypotheses. This process facilitated informed decision-making and proactive problem-solving;- Error Detection and Resolution: Successfully identified and addressed critical errors by collaborating closely with the product team. Devised effective solutions to rectify issues promptly, ensuring a seamless experience for partners and end-users;- Engagement with Industry Giants: Fostered strong relationships with major platforms such as Travelgate, Juniper, Atriis, GIATA, and Vervotech. This involved continuous communication, alignment of goals, and exploration of collaborative opportunities, contributing to mutually beneficial partnerships;- Internal Project Implementation: Led internal projects focused on optimizing interactions with partner platforms. Through strategic planning and execution, I drove enhancements in operational efficiency and strengthened the foundation for sustained growth. Show less

- Accompanied the b2b clients of SaaS;- Guided clients from the integration stage to active use;- Cross-sell and upsell;- Organized an omnichannel support system;- Worked on the formation of internal documentation;- Controlled renegotiation of contracts, billing;- Created a ticket system in Jira for the sales team;- Created a chat guide;- Formed documentation and detailed information about clients;- Conducted and analyzed NPS surveys;- Monitored the… Show more - Accompanied the b2b clients of SaaS;- Guided clients from the integration stage to active use;- Cross-sell and upsell;- Organized an omnichannel support system;- Worked on the formation of internal documentation;- Controlled renegotiation of contracts, billing;- Created a ticket system in Jira for the sales team;- Created a chat guide;- Formed documentation and detailed information about clients;- Conducted and analyzed NPS surveys;- Monitored the quality of the service provided Show less

- Helped develop and assemble new educational systems/courses within the b2b product department;- created a risk matrix for the educational project being developed;- organized the processes of interaction with the sales department for promotion/implementation of Skypro courses;- created a multi-project system for working on tasks based on Asana;

— Built long-term relationships and advised B2B clients in the segment ofadditional professional education;— Thoroughly know the products and know how to adapt them to specific requests;– Conducted meetings and negotiations;– Identified the needs of clients and advised them on the product to achieve their goals;— Conducted user onboarding and prepared/requested training materials;— Developed a plan for working with the product for clients;— Collected and analyzed… Show more — Built long-term relationships and advised B2B clients in the segment ofadditional professional education;— Thoroughly know the products and know how to adapt them to specific requests;– Conducted meetings and negotiations;– Identified the needs of clients and advised them on the product to achieve their goals;— Conducted user onboarding and prepared/requested training materials;— Developed a plan for working with the product for clients;— Collected and analyzed feedback from users and decision makers;– Formulated and communicated product improvement requests;— Proactively worked with clients, informed about ongoing events and promotions,announced new features and taught how to use them;— Formed recommendations for up- and cross-sell;— Created and conveyed the value of the product to the client;– Focused on the "happiness" of the client, defended his interests and gained trust;— Fulfilled internal regulations, prepared reports for clients;– Helped with the establishment of students, connection to support;— Worked with webinar databases, as well as with corporate students in AmoCRM;— Trouble-shooting and work with the negative;— Support at the level of Skypro corporate landings;— Helped to develop and assemble new educational systems/courses within the b2b product department;— Organized the processes of interaction with the sales department for the promotion / implementation of Skypro courses; Show less

- AR Projects' manager- maintained and launched content and CX campaigns on the Dynamic Yield (DY) platform for the retailers Perekrestok (X5 Retail Group) and Eldorado;- consulted and provided customer support for the clients;- assisted with fixing bugs in close cooperation with DY specialists;- assisted with the preparation and realisation of technical specifications at all stages of implementation: task, solutions, design, layout, development;- provided QA of the launched… Show more - AR Projects' manager- maintained and launched content and CX campaigns on the Dynamic Yield (DY) platform for the retailers Perekrestok (X5 Retail Group) and Eldorado;- consulted and provided customer support for the clients;- assisted with fixing bugs in close cooperation with DY specialists;- assisted with the preparation and realisation of technical specifications at all stages of implementation: task, solutions, design, layout, development;- provided QA of the launched campaigns, individual elements and mechanics;- Also i was collecting information to improve the product;- controled over the timing of tasks and SLA conditions;- risk management: exclusion of outflow; Show less

Provided general support and development assistance, worked with customers to ensure they're receiving the tools and up-to-date analysis needed to achieve their goals, maintained ongoing customer relationships and networking.

Provided chat and phone customer support, risk assessment, also provided banking services and financial consulting, solved problems (trubleshooting).

Controled availability and display of goods in stores.

Teached linguistic disciplines (linguistics, the history of linguistics, the basics of the theory of a foreign language, etc.), as well as: Spanish language (practical course in Spanish, translation in the field of politics and entrepreneurship, translation practice and practical culture of speech communication).Engaged in research activities in the field of linguistics and philology.