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Dmitry Vorotnikov Email & Phone Number
Client Success Manager
at
Retail Rocket
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Client Success Manager
Location
Moscow, Moscow City, Russian Federation
Company size
Who is Dmitry Vorotnikov? Overview
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Quick answer
Dmitry Vorotnikov is listed as Client Success Manager at Retail Rocket, a company with 156 employees, based in Moscow, Moscow City, Russian Federation. AeroLeads shows a matched LinkedIn profile for Dmitry Vorotnikov.
Dmitry Vorotnikov previously worked as Customer Success Manager at Mag Development and Tech Partnerships Success Manager at Emerging Travel Group. Dmitry Vorotnikov holds Specialist In Linguistics And Translation, Translation And Translation Studies from Russian State Social University.
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Retail Rocket
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Profile bio
About Dmitry Vorotnikov
Over the past few years my career has spanned across the dynamic digital realm, with a strong focus on fintech, martech, edtech, foodtech, and traveltech sectors. I've honed my skills in banking, customer support, and leveraging internet marketing tools to drive success. Currently, I am deeply immersed in the nuances of product management, where I strive to innovate and lead products to new heights.While my professional journey is rooted in technology and product development, I also harbor a deep-seated passion for voice acting. This creative outlet has allowed me to cultivate a rich experience in voiceovers, dubbing, and radio hosting. Though voice acting remains a personal pursuit, it has enriched my communicative abilities and continues to be a beloved aspect of my life. I am eager to connect with like-minded professionals and explore new ventures where my diverse skill set and interests can flourish.
Current workplace
Dmitry Vorotnikov's current company
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Retail Rocket
13 roles
Dmitry Vorotnikov work experience
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Client Success Manager
Current
Jun 2024 - Present
Customer Success Manager
As a dedicated Customer Success Manager at MAG Development, I specialize in ensuring the success of our Riskhunter clients. In this role, my key responsibilities include:– Client Engagement: Building and nurturing strong client relationships.– Product Onboarding: Assisting clients with Riskhunter onboarding.– Ongoing Support: Providing continuous support.
Feb 2023 - Aug 2024
Tech Partnerships Success Manager
- Strategic Business Analysis: Conducted comprehensive business analysis of partner metrics, extracting actionable insights and formulating data-driven hypotheses. This process facilitated informed decision-making and proactive problem-solving;- Error Detection and Resolution: Successfully identified and addressed critical errors by collaborating closely.
Oct 2023 - Jan 2024
Customer Success Manager
- Accompanied the b2b clients of SaaS;- Guided clients from the integration stage to active use;- Cross-sell and upsell;- Organized an omnichannel support system;- Worked on the formation of internal documentation;- Controlled renegotiation of contracts, billing;- Created a ticket system in Jira for the sales team;- Created a chat guide;- Formed.
May 2022 - Jan 2023
Project Manager
- Helped develop and assemble new educational systems/courses within the b2b product department;- created a risk matrix for the educational project being developed;- organized the processes of interaction with the sales department for promotion/implementation of Skypro courses;- created a multi-project system for working on tasks based on Asana;
Dec 2021 - May 2022
Customer Success Manager
— Built long-term relationships and advised B2B clients in the segment ofadditional professional education;— Thoroughly know the products and know how to adapt them to specific requests;– Conducted meetings and negotiations;– Identified the needs of clients and advised them on the product to achieve their goals;— Conducted user onboarding and.
Feb 2021 - May 2022
Project Manager
- AR Projects' manager- maintained and launched content and CX campaigns on the Dynamic Yield (DY) platform for the retailers Perekrestok (X5 Retail Group) and Eldorado;- consulted and provided customer support for the clients;- assisted with fixing bugs in close cooperation with DY specialists;- assisted with the preparation and realisation of technical.
Jun 2020 - Feb 2021
Customer Success Manager
Popmechanic
Provided general support and development assistance, worked with customers to ensure they're receiving the tools and up-to-date analysis needed to achieve their goals, maintained ongoing customer relationships and networking.
Oct 2018 - Mar 2020
Senior Customer Support Manager
Provided chat and phone customer support, risk assessment, also provided banking services and financial consulting, solved problems (trubleshooting).
Sep 2017 - Oct 2018
Merchandise Team Manager
Chetveronogiy Gurman
Controled availability and display of goods in stores.
Sep 2015 - Aug 2017
Assistant Professor At The Department Of Linguistics And Translation
Teached linguistic disciplines (linguistics, the history of linguistics, the basics of the theory of a foreign language, etc.), as well as: Spanish language (practical course in Spanish, translation in the field of politics and entrepreneurship, translation practice and practical culture of speech communication).Engaged in research activities in the field.
Sep 2013 - Aug 2015
Project Manager
Sep 2008 - May 2009
4 education records
Dmitry Vorotnikov education
Specialist In Linguistics And Translation, Translation And Translation Studies
Doctor Of Philosophy - Phd, Philology
Java-Developer, Computer Software Engineering
University 2035
Estudiante De Intercambio, Ciencias Humanidades
FAQ
Frequently asked questions about Dmitry Vorotnikov
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What company does Dmitry Vorotnikov work for?
Dmitry Vorotnikov works for Retail Rocket.
What is Dmitry Vorotnikov's role at Retail Rocket?
Dmitry Vorotnikov is listed as Client Success Manager at Retail Rocket.
Where is Dmitry Vorotnikov based?
Dmitry Vorotnikov is based in Moscow, Moscow City, Russian Federation while working with Retail Rocket.
What companies has Dmitry Vorotnikov worked for?
Dmitry Vorotnikov has worked for Retail Rocket, Mag Development, Emerging Travel Group, Dbrain, and Skyeng.
How can I contact Dmitry Vorotnikov?
You can use AeroLeads to view verified contact signals for Dmitry Vorotnikov at Retail Rocket, including work email, phone, and LinkedIn data when available.
What schools did Dmitry Vorotnikov attend?
Dmitry Vorotnikov holds Specialist In Linguistics And Translation, Translation And Translation Studies from Russian State Social University.
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