Dmitry V. Email & Phone Number

Queensland, Australia

Brisbane, Queensland, Australia

• The Tier 3 Technical Support Engineer is the final escalation point for Levels 1 & 2 support engineers globally. • Work closely with Field Consultants, Product Management and Product Development. • Provide product support across heterogeneous client environments • Responsible for reproducing / confirming product defects and reporting such defects to Product Development and Product Management for future consideration.• Publishing Knowledge Base articles related to the latest enhancements or latest releases by working closely with the Product team and sharing that information with the Technical support engineers.

Gold Coast, Queensland, Australia

• Responsible for supporting GCOMM’s clients that require onsite and remote service calls. • Perform maintenance agreements to proactively monitor client’s networks. • Provides support and performs onsite services for the provisioning of the ISP department.• Plan and implement project installations • Maintain security, integrity and privacy of client infrastructure and IP.

New Zealand

• Implementation, support and optimization of Windows Server 2008 R2/2008/2003 network infrastructure, services and security. Provide assistance, training and technical documentation related to the software and hardware improvements. • Messaging systems; Exchange 2007/2003, Mimosa Near Point content archiving.• Virtual environment; Hyper-V 2008 R2, Windows Server 2008 R2 Hyper-V clustering, SAN, NAS. Citrix PS 4.5, XenApp 6. • Implementation and optimization of methods of software deployments to the clients; Windows 7, XP; GPO, MDT, WDS, scripting.• Implementation and support of Active Directory Federation Services 2.0

• On-site visits and remote assistance to support Windows 2000/2003/SBS networks and reporting faults to the customers. Windows 2003 services include AD, DNS, DHCP, WINS, RRAS, IIS. Technical writing and keeping up-to-date Windows Server Network infrastructure documentation.• Working with customers and evaluating methods and processes in existing ICT systems to recommend and implement new procedures or components • Analysis and implementation of network security.• Deploying and supporting new servers/desktop applications using GPO, scripting with Vbscript, Kixstart, Batch files• Managing back-ups, messaging systems, terminal and Citrix environments