Program Manager 2018 – Present- Oversaw the development of a custom interactive loan portal for a private lending bank on the Sitecore Platform- Led an international (EU and USA) technical team to successfully implement a suite of supporting application across multiple technology stacks; .Net, Salesforce, Java and Angular- Achieved a 40% month to month sales growth for the digital lending platform, while decreasing service desk requests by 25%Program Manager – 2019 – Present- Led an expert technical project team to migrate 180 million patient records to a new IP product- Defined processes and tools best suited to each stage of the project. Worked between Agile and Waterfall approaches depending on project specifics and client goals; creating detailed project road maps, plans, schedules and work break down structures.

- Partnered with key stakeholders including sales, marketing and other internal service partners as well as external stakeholders to ensure PNC’s product offerings meet their strategic goals.- Managed critical operational and compliance IT projects from original concept through final implementation and post-project assessment. Typical project size is greater than $2.5m.

Delivery Manager – Mylan Pharmaceuticals- Led team of senior IT architects and developers to deliver digital marketing platform on Sitecore CMS- Assisted with developing and building a digital catalog of over 200 components for Sitecore CMS- Led team of content editors and developers to launch and maintain digital marketing campaigns, including coupon campaigns, giveaways and online registration.- Collaborated with client’s senior IT team to develop CRM strategies for migrating registered user databases across multiple platforms into single solution.Program Manager – Ascensia Diabetes Care- Directed international team of 40 members in US, Poland, India and EU to architect, develop and deliver digital marketing platform on Episerver content management system (CMS).- Partnered with international stakeholders to develop global user registration process to be deployed in 24 countries, encompassing 32 languages worldwide. Partnered with third-party vendors to develop CRM and ERP solution with custom integration into Episerver.- Established core and maintenance team of project manager, developers and quality assurance personnel, working with client to create ongoing process for maintaining and expanding current marketing platform.- Spearheaded launch and delivery of over 20 website templates, including 120+ digital components for desktop and mobile website development.

- Deployed and integrated custom translation management system (Plunet) for internal and external resources of 2,500+ worldwide users.- Oversaw hardware and software maintenance program, as well as development of custom API to integrate accounting software with Plunet.- Implemented initiative with vendors and partners to integrate virtual private network for offices in Pittsburgh, Prague and Beijing.

- Led Change Advisory Board and Technology Advisory Board committee for evaluating and approving any proposed changes to applications and network architecture. Oversaw hardware and software maintenance program for online trading platform.- Developed and deployed security measures to satisfy regulatory audits by introducing Cyber-Arc as enterprise-wide secure access solution.- Mentored and assisted associate services staff, collaborating with clients, partners and internal constituencies to ensure successful implementation of solutions.

- Implemented 51 business improvement ideas in over 14 months, resulting in direct cost savings of over $500K to global operations business.- Earned CIBC Quarterly Individual Achievers award for Nov 2008 – Jan 2009, and CIBC Quarterly Team Achievers award for Feb 2010 – Apr 2010.- Strategized project scoping and specifications documents to clearly communicate roadmap.