Spearheaded the development, implementation, continuous improvement, and ongoing execution of M&A Data Governance and Analytics encompassing HR data from acquired businesses.Managed program aimed at developing standard operating procedures for governance and analytics of HR data obtained via M&A activities with complete adherence to global corporate privacy policies.Led requirements definition for development of data governance and analytics eliciting cross-functional inputs from HR COEs, Privacy/Compliance, Finance, IT, and Corporate Development.Mentored team of HR data stewards and analysts.Led testing of data integrations on behalf of HR M&A for internal migration from Peoplesoft HCM to Workday including test script development and execution.Oversaw integrations of acquired HR data into Cognizant HR systems including HCM, payroll, benefits, and Learning & Development ensuring compliance with newly-created standard procedures.

Served as technical lead and strategic partner for several business units providing guidance and leadership on multiple concurrent projects utilizing internal and outsourced resources, as well as serving as a conduit to internal IT support functions.Directed internal efforts in the development of a next gen sales tool for US marketing providing architectural support and administration of SQL Server databases in MS Azure.Developed tools for repeatable execution of IT due diligence and estimation for M&A deals.Developed data governance and management processes in support of M&A activities covering data from HR, Finance, Legal, and IT.

Managed global team of analysts and consultants responsible for system enhancements and configuration of health care provider engagement system on the Salesforce platform.Grew business analysis team from 11 to 20 resources, supporting 20+ pharmaceutical clients.Spearheaded and led an initiative to identify and implement ways to leverage existing tools while supporting requirements definition and management to address operational inefficiencies and reduce ambiguity resulting in a 25% reduction in time from project start to implementation go-live.

Led team of analysts supporting telephony, call center, and web/mobile systems supporting multiple business units including Patient Systems, Medicare, Compliance, and Finance while utilizing data analytics for scoping.Developed processes, a methodology, and a tool in SharePoint for managing business analysis resources across multiple workstreams increasing visibility into utilization status monitoring and ensuring 100% coverage for all planned projects.

Led project delivery and incident management supporting 25+ client websites for health incentive programs utilizing off-shore teams of developers, testers, and business analysts.Created methodology for managing UAT and QA processes and accountability resulting in a reduction of the ticket backlog by 60% in less than a month.

Led teams of project managers, release managers, business analysts, and testers delivering projects for CRM/Order Management systems generating 1.5M orders/month totalling more than $3.5B in sales for DirecTV. Led internal and external audits supporting PCI compliance and data privacy leading remediation efforts and projects based on results.Developed and implemented an iterative project delivery model borrowing from Lean and Agile/Scrum practices to support high volume of change requests while reducing UAT and production defects by 80%.Led project to reduce production tickets through planning, prioritizing, analyzing, reprioritizing, and resolution resulting in reducing tickets from 200+ to ~30 in four months.Spearheaded the use of order management data analytics for evaluation of issue/problem severity and scope leveraging outcomes for prioritization purposes in partnership with DirecTV IT leadership.Implemented standardized tools, templates, and methodologies for gathering, documenting, and tracing business and system requirements in support of enhancements to DirecTV’s order management systems used in call centers and supporting web commerce.

• Developed use cases and business requirements documentation for enhancements to real estate financial systems.• Led requirements development for new brand website for Sotheby’s Real Estate.

Led database design for HIPAA compliance enhancements to the Facets health insurance software platform.Designed reports from the Facets database and trained customers on data model usage to enable their own custom reporting.

Developed health management and medication utilization analyses utilizing externally-sourced claims data (IMS Health/IQVIA).