Doomy Midouin Email & Phone Number

United States

Westin New York Grand Central

New York

The James New York Nomad

Oversaw a large diverse team of over 20 persons across the multiple departments that create the front of the house. On a daily basis reviewed arrival reports and guest profile notes to ensure various requests and expectations have been met. Rooms controller; balanced room category availability on a daily basis for up to a week in advance. Coordinated with housekeeping to ensure the completion of high demand rooms for the day. Oversee In Room Dining Department and the distribution of amenities to frequent returned guest as well as guests flagged as VIP. Held team members accountable for steps of service and standard operating procedures set in place by leadership.

The James New York Nomad

Manager on duty for an overnight team of over 20 persons. Reviewed night audit including the balancing of deposit and guest ledgers. On a daily basis, created reports including information on arriving groups, banquet and marketing events as well as recognizing VIPs flagged in trace reports. Distributed requested reports to Accounting, Sales and Revenue department leaders. Created a daily information report that highlighted pertinent information for all hotel talent, executive team leaders and ownership.

Greater New York City Area

Serve as Food and Beverage Operations Manager. Verify that the highest levels of hospitality and service are provided during breakfast lunch dinner and cocktail service. Represent property management in resolving any guest or property related situation. Personally assist in resolving any issues and completing tasks.

The Algonquin Hotel, Autograph Collection

Overnight Manager on Duty for a team of over 10 persons. Review night audit packet in collaboration with night auditor and reviewed the balancing of hotel ledgers. Completed billing for upcoming stays to ensure the smooth check in process next day arrivals. Ensured all hotel departments were properly staffed in compliance with Local 6 CBA standards. Completed Fire Safety Director's training and a member of the hotel fire brigade for over 7 years.

Greater New York City Area

• Oversee and support a wait staff of 15 by designating covers evenly between servers and expediting food and beverage orders in times of need.• Interact with guests and support servers by resolving guest issues in a timely manner.• Create floor plans and seating arrangements, using OpenTable, for special holiday dinner services of over 250 covers.• Complete phone reservations by managing seating arrangements on a nightly basis for dinner service.• Continually remaine visible for guest interaction.• Communicate guest volume throughout evening to the kitchen and servers in order to keep an efficient dinner service. • Accommodate large volumes of transient guests in high traffic environment by assigning tables fairly throughout the lobby lounge and bar.

Assisted clients in the proper use of equipment and training techniquesResponsible for signing on new personal training packets and fulfilling a quota within a limited timeCertified through the National Academy of Sports Medicine (NASM)AED and CPR certified

Created a personalized experience by assisting guests find their desired books. Versed in Receiving and resort using Bookseller OS.

Bachelor’S Degree, Hospitality Administration/Management

A.A.S, Tourism And Hospitality

Education record

Managing Front Office Operations Event and Meeting Planning Management