Dan Mountford Email & Phone Number

Peterborough, Gb

Peterborough, England, United Kingdom

- Supporting key stakeholders such as Local Business Managers and Local Directors by working well under pressure and delivering results within deadlines. When possible accompanying LBMs and LD to meet prospects and existing customers to further enhance the banking relationship. Ability to generate invoice and asset finance leads to increased OI&F.- As a dedicated colleague I take the initiative to lead by example by championing creating clients through being amongst the highest performers in store. This has played a role for other colleagues to excel and live the values.- Taking the initiative to identify opportunities effectively tailoring my interactions to address clients primary and secondary needs which penultimately led to the creation of clientele by providing unparalleled customer service.- Consistent performance to a high standard and contributing to store objectives through effective needs based conversations. My commitment to my performance has contributed significantly to my store and region.- Active participation in the region; being flexible to support the store network and my willingness to adapt to changing circumstances for the bank’s operations.

Ilford, England, United Kingdom

- Entrusted with the responsibility of managing a team of up to 15 full-time dynamic colleagues. In a fast paced environment I provided the correct guidance, support and development to optimise the team’s performance.- Responsible for the full operation and running of the site in absence of the site manager. This included various aspects of coordinating the site and allocating resources to meet objectives.- Maintaining high quality and exceeding levels of service on all calls by consistently ensuring high levels of efficiency, professionalism and customer satisfaction were met. - Through demonstrating effective leadership the team were in a productive and collaborative environment where a one team ethos was built.

Peterborough, England, United Kingdom

- Primary focus of inspiring and nurturing colleagues to achieve store goals by leading a team independently whilst ensuring a smooth day to day operation of the store. By creating a positive work environment where colleagues' performances were celebrated and worked towards the shared goals.- Critical responsibility of championing store goals and overall store performance through coaching colleagues resulted in being recognised as one of the top performing stores in the bank.- Engaging with customers to assist with complex queries and complaints through professionalism and efficiency whilst ensuring concerns were satisfied.- Nurturing colleagues by motivating and setting SMART objectives to help support them with their personal development. Through investing my time in this area contributed to a more capable and skilled workforce within the store.

Peterborough, England, United Kingdom

Peterborough, England, United Kingdom