Domenico M. Email & Phone Number

Kraków, Pl

Remote

- Manage enablement initiatives for the Customer Success team, ensuring they are equipped with the tools, resources, and training for success.- Support the development, implementation, and measurement of best practices across the Creatio Customer Success organization.- Work closely with teams across Customer Success, Sales, Growth, and Product to assist in building and delivering a Customer Success and Partner Success enablement strategy.- Manage and oversee key Customer Success business initiatives, ensuring their successful execution.- Drive change and program management efforts to enhance overall business execution within Customer Success.- Ensure high standards in renewal management and contribute to accurate forecasting methodologies.

Cracow, Małopolskie, Poland

As part of the Customer Success Strategy and Operations team and the Technical Enablement team, worked with cross-functional stakeholders to develop high-quality enablement processes and content that empower employees and deliver value to customers.- Developed and launched high-impact programs and processes, including Customer Success Advocacy and Success Planning, scaling them for Splunk's customers, improving overall customer value and experience.- Led the design, implementation, and oversight of multiple initiatives, such as onboarding programs, survey deployment (NPS, CSAT), and quality audits, enhancing operational efficiency and customer success metrics.- Directed cross-functional training and development efforts, enabling Splunk's internal teams to drive adoption and deliver value while providing continuous coaching for customer adoption and transformation.

Kraków Area, Poland

Kraków Area, Poland

Kraków Area, Poland

Kraków Area, Poland

Kraków Area, Poland