Daniel Morgan Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Dublin, County Dublin, Ireland

This was a secondment form my role as a Senior Underwriter to complete one project, however in April 2021 KBC Bank Ireland announced they were withdrawing from the Irish market, so I remained on project work until the end of my time with KBC to assist with the wind up of the Bank. I was involved in a number of projects over this time, including:• A comprehensive historical review of KBC's application of the Credit Reporting Act to ensurefull comliance with the legislation, rectifying issues where they were discovered, and putting in place robust comprehensive procedures to ensure no further instances of non-compliance• Mortgage syetem server migration. Responsibilities included test pack design, UAT and Production regression testing, working with the development team to resolve issues identified in testing, and being the business point of contanct• CCR Phase 3 Implementation. Working as part of the team to understand the scope of the Central Bank requirements, identify the relevant data, test the outputs to ensure accuracy and compliance with the legislation and roll out the solution• Tracker Mortgage Examination - Wider Beneficial Impact Assessment team. Part of the project management team for the project, reporting directly to the Director of Credit. Responsible for MI and Reporting, developing procedures and processes, drafting correspondence to customers, liaising with other stakeholders in the bank, managing and resolving day to day issues as they arose within the team and the project, presenting a weekly and monthly updates to the Steering Committee, which included members of the KBC Executive Committee• Undrawn balance review. Along with the Head of Underwriting, I led an underwriting review of cases where there was still undrawn funds to establish if it was still appropriate for the customer. Once the review was complete, results were summarised and a recommendation was presented to the Credit Risk committee, which was then implemented.

Dublin City, County Dublin, Ireland

• Reviewing recommendations from underwriters to ensure compliance with KBC Credit Policy and Risk Appetite, as well as all relevant legislative and regulatory requirements, and ultimately approving or declining proposals• Providing training to new members of the team, and provide ongoing mentoring and feedback to any members of the team who need it• Underwriting higher value and more complex mortgage applications, before presenting to management for approval• Monitoring daily stats to ensure cases are actioned within SLA and CPC Guidelines, and underwriters are hitting their individual targets• Managing the team in the absence of the team manager• Working, and establishing good relationships with stakeholders across the business to ensure efficient working and a positive experience for customers• Using Excel and Access to develop an EUC system to automate SLA and individual underwriter performance reporting throughout the department• Managed a team of 8 KPMG outsource staff during an exceptionally busy period and successfully reduced turnaround times to get back within SLA, while maintaining KBC’s high underwriting standards at all times

Dublin, Leinster, Ireland

- Underwriting mortgage applications, ensuring they are in line with KBCs Credit Policy and Risk Appetite- Ensuring compliance with SLAs and CPC timeframes- Ensuring compliance with AML/CTF Reporting requirements- Assisting with the training of new members of the team

Blanchardstown

Working as part of the team who opened the KBC Blanchardstown Hub, I was responsible for meeting customers, doing an initial assessment with them to establish their eligibility for a mortgage, then submitting the application to the underwriting department.I was the customers point of contact throughout the journey, from application through to drawdown, ensuring I was always there to answer any questions the customer had via phone/email and was there to give advice.As well as ensuring that each customer has a positive experience from start to finish, I also ensured I met all sales targets for mortgages and other related products, such as current accounts and credit cards, along with referrals to our FPA (for life cover, serious illness and mortgage protection)

West Territory, Dublin North

Responsible for looking after a portfolio of SME customers in the Glasnevin and Phibsborough areas in Dublin.Specifically responsible for:• Building and Maintaining relationships with my customers and being their first point of contact for all their banking needs.• Conducting Business Needs Reviews and providing customers with professional and relevant financial advice, as well as advice and practical help with Bank of Ireland products and services.• New Account Opening and New Business development• SME Business Lending to new and existing customers• Business Credit Card Applications• Identifying opportunities for referrals to my colleagues in other areas of the Bank of Ireland group, such as Bank of Ireland Life & Bank of Ireland Finance.

Glasnevin, Leinster, Ireland

Meeting customers, conducting financial needs reviews, identifying needs, and then finding solutions to these needs from Bank of Ireland's suite of products.My areas of responsibility included:• Giving professional Financial Advice• Initial Mortgage Meetings, application submission and following through to drawdown• Current and deposit account opening• Consumer lending and Credit Card Applications• Identifying opportunities for referral to other areas of Bank of Ireland, including investments, lifeassurance, income protection, business banking opportunities, private banking and foreign exchange opportunities.• Proactively going out and meeting customers and positioning Bank of Ireland's proposition with a view to gaining new streams of business for the branch.• Ensuring compliance with Bank of Ireland procedures and Central Bank of Ireland guidelines in all of the above• Developing the front line staff to be able to spot opportunities, and probe that bit further to fully establish the best course of action for the customer before referring on to myself.The role also included a large customer service remit, as we were a small branch and everyone needed to chip in at all levels

Glasnevin, Leinster, Ireland

Customer Service role within Bank of Ireland, with specific emphasis on helping customers migrate towards digital banking channels, as well as Cashier duties and other Customer Service queries as required.

Dublin

Dublin

Point Village, Dublin

Part of the Management Team which opened the Point Village ODEON Cinema, the first ODEON branded cinema to open in the Republic of Ireland.Responsible for - Meeting shift targets such as attendance, spend per head and loyalty card sales- Ensuring the smooth running of my shift, that staff are being productive and the company's high Guest Service and hygiene standards are not only met but exceeded at all times.- Ensuring staff are compliant with all company rules, policies and procedures and taking action when this is not the case.- Cashing up tills and banking the cash at the end of the night.- Dealing with any customer complaints in a quick and satisfactory fashion so that the issue does not spiral.- Carrying out refunds, exchanges, processing comp. tickets etc.

Point Village, Dublin

Ensure quality projection standards are maintained, ensuring delivery of perfect picture and sound to our guests every time.

Newbridge And Coolock

Serving guests and Ushering screens. Ensuring I understood and was fully compliant with all company rules and procedures in all areas, including Health and Safety, Retail and Stock Control, Guest Service and Cash Handling.

Urlingford, County Kilkenny, Ireland

Responsible for ensuring that all Members of staff were being production, high levels of customer service were maintained at all time, merchandising and carrying out voids, refunds and exchanges.I was also left in charge of the shop for short periods of time in the Manager's absence. During these periods I would assume the manager's role.

B.Sc. (Hons), Business And Management

Activities and Societies: Student Leader - DIT Access Service Orientation Programme 2011, Student Leader Coordinator - DIT Access Service.

Professional Diploma In Financial Advice, Qfa - Financial Advice

Leaving Certificate, English, Irish, Maths, French, Biology, Business & Construction

Activities and Societies: Transition Year Mini Company