David Morrison Email & Phone Number

Automation TestingFront End web testingAPI TestingRegression TestingTest Case management/creation

Baltimore, Maryland, United States

Supervise a team of 3 QA testersPerform functional testing across hardware and softwareDesign and implementation of measurable testing plansEnsure project pacing will meet appropriate deadlinesCross-functional collaboration for complex projects and analysisRoot cause analysis of assignment problemsPrepare and deliver analysis to clientsDevelop training and conduct onboarding of recently acquired talent

Recognized with top customer rating scores consistentlyTroubleshoot issues for customer devices with alacrityFacilitate diagnoses conversations with thorough, yet digestible, detail Identify and communicate potential software/hardware known issues to corporate

Managed 50 stores across Maryland, Washington D.C., and Virginia Test device alterations prior to the release to marketsHandled issues from 100 technicians via phone or store visits on a daily basisConducted training classes for all novice technicians

Responsible for start-to-end daily kiosk operations Keyholder of 3 locations across MarylandRepair and/or customize a variety of mobile devicesTest new hardware additions prior to release to customerInventory and sales management