Doug Mosurak Email & Phone Number

Chicago, Il, Us

Chicago, Il

Applying my skills in project management, business analysis, forecasting and usability development to roll out a system which enables campus outreach leaders to enroll incoming students as members of our organization. Lead a team of IT resources, consultant developers and internal UI/UX talent to rebuild this system from the ground up, removing our dependencies on hard-copy enrollment forms, and enabling the Physician Engagement team to actively position both new and potential members in our marketing funnel. Rolling out new features on a regular basis, and actively informing both users and stakeholders of the metrics by which we can expect success. Providing the vision, strategy, and ground-level implementation details to deliver successful products in the Physician Engagement portfolio.

Chicago, Il

Serve as the conduit between internal business units and technology solutions, using methods of behavior-driven development to clearly identify the "how" and "why" of application design and process development. Work in tandem with software developers, project managers, and vendors to create, test, and maintain durable, forward-thinking solutions that enable the AMA and its staff and members to fulfill the missions of the organization.

Chicago, Il

Chicago, Il

Music programming service providing style direction and ambiance to the hospitality industry.

New York, Ny

Author of marketing and bio material for dozens of artists on the label's roster, including Tamaryn, Weyes Blood, Dungen, The Sword, No Joy, and many more, helping to position a number of diverse acts into a crowded marketplace.

Author of First Listen album preview and Songs We Love track premiere features for NPR Music.

New York, Ny

Responsible for authoring requirements, data models, use cases, wireframes, and training materials; delivering client presentations; leading QA/SIT/UAT efforts, including management of local and off-shore resources; liaising with internal clients, broadcast engineers, business users, change control committees, and external vendors; and providing round-the-clock support in the maintenance and development of multiple mission-critical business systems. Focused on updating legacy systems and end-of-life technology to meet state-of-system technology paradigms.• Redesigned front-end and back-end processes for internal applications in support of affiliate reception/decryption and program schedule loading of HBO / Cinemax linear broadcast via satellite.• Devised new workflow and XML schema to support the construction and re-design of HBO’s printed Program Guide publications in transition from Quark to Adobe InDesign publishing platforms. • Supported point releases of a database front-end and dashboard reporting tool used to manage marketing campaigns for Original Programming (“Game of Thrones,” etc.)• Retro-fitted solutions for aging asset management software packages and disused database solutions.

New York, Ny

Wrote, reviewed, and edited use cases, training materials, business and functional requirements documents, standard operating procedures, technical diagrams, and a wiki for the development of a content management platform used to publish a number of titles owned by the Company. Interacted daily with application, front-end, and template developers, QA personnel, user interaction designers, application support personnel, and management, along with clients from our supported publications. Served as liaison between publishing and technology teams.• Conducted UX interviews and met with production representatives for each individual title set to publish through our home-built CMS, to ensure that our product met their specific needs.• Assisted internal clients in moving away from antiquated publishing protocols (e.g., running UNIX scripts) to simpler, more thorough methods.• Served as liaison between the business and technology teams.• Documented all applicable business processes on the department wiki, enabling any available member of the team to troubleshoot client issues.

Jersey City, Nj

Wrote Quick Reference Guides and e-learning scripts for the Johnson & Johnson Global HR Transformation Initiative. Responsible for collecting business rules for each territory in which the parent company does business, and translating them into simple-to-understand guidelines to match local customs and by-laws. Managed deliverables and deadlines for a small team of consultants.

New York, Ny

Authored and maintained all use case, technical, plant process, code-level, and legacy documentation; UML diagrams; training manuals; end-user guides; reference materials; document templates and release notes. Designed documentation repositories using Atlassian Confluence and Microsoft SharePoint.• Managed a documentation team consisting of one writer and support staff.• Created a “blue book” of operating processes for our physical plant, identifying high-level overviews and drilled-down instructions for SAP material conversion into work tickets, SOPs for food workers to prepare fresh-cut meat, fish, deli, and finished goods, plant conveyors and mechanicals, carton fabrication, and customer fulfillment technologies, among others.• Assisted in the transition from an ill-fitting CMS to a home-built CMS/CRM solution.• When developers had left the organization, documented their work from the code base in order to build a complete picture of our web product, and prepare for its redesign. Identified and isolated hard-coded functionality using UML, class and sequence diagrams in support of development efforts.

New York, Ny

Wrote about new and catalog releases for MTV's Microsoft-authored online music portal.

New York, Ny

Responsible for booking of musical acts in the performance space of a popular bar and lounge in New York City. Ran ticket sales and promotions for said events six nights a week.

New York, Ny

Responsible for booking of musical acts in the performance space of a popular bar and lounge in New York City. Ran ticket sales and promotions for said events six nights a week.

New York, Ny

Co-managed a staff of six employees in a busy and diverse retail environment, offering video rentals and sales, music and printed media.

New York, Ny

Served as author of user documentation and runbook for Plumb Design's Thinkmap application, a spatial visual information modeling tool. Led training efforts and was all-tier support contact.

New York, Ny

Authored instructional materials for a risk management and surety software application project.

New York, Ny

Wrote requirements and end-user documentation for a variety of clients of this Web design firm.

Pittsburgh, Pa

Edited position papers and reports for SEI employees under contract to the United States Department of Defense and Department of Energy. Authored and tested courseware for the training of Army National Guard volunteers. Performed research for initiatives involving Carnegie Mellon, University of Pittsburgh Medical Center, and the Center for Disease Control.