Duc Tran Email & Phone Number

Philadelphia, PA, US

• Contributed ideation and implementation of innovative customer engagement features, resulting in a 10% increase in customer satisfaction ratings for over 5 million customers nationwide.
• Collaborated with cross-functional teams to identify and mitigate process inefficiencies, reducing average handling time by 25% and improving customer experience and responses by 15%.
• Coordinated a comprehensive analysis of competitor offerings and developed new product features that improved the overall customer experience, resulting in a 20% increase in positive customer feedback.
• Diagnosed and addressed production issues and improvements in solutions using Java, Grafana/Elastic monitors, Apache NiFi implementation flows, and AWS tools (S3, EC2, Cloudwatch and Kinesis)
• Documented and prioritized requirements using Kanban (Rally) and utilized Concourse pipelines for effective developments and deployments.

Bethesda, MD, US

• Continuation of my internship during last semester of undergraduate degree at Temple University
• Develop, test, maintain, and deploy solutions for Digital Academy, a learning hub for Lockheed Martin employees.
• Tools include HTML, CSS, Angular, AWS, TypeScript, MongoDB, Node.js, JavaScript, etc.
• Participated and won Lockheed Martin AWS Gameday 2020 with Intern Team.

Bethesda, MD, US

• Develop, test, maintain, and deploy solutions for Digital Academy, a learning hub for Lockheed Martin employees.
• Tools include HTML, CSS, Angular, AWS, TypeScript, MongoDB, Node.js, JavaScript, etc.
• Participated and won Lockheed Martin AWS Gameday 2020 with Intern Team.

Philadelphia, Pennsylvania, US

• Solved technical and software issues for students, alumni and staff
• Provided top-quality technical support using problem-solving anddebugging

Philadelphia, Pennsylvania, US

• Helped tournament directors and other initiatives in the ASAP organization with tournaments and events ensuring everything is under control.
• Worked alongside Pennsylvania State Chess Federation (PSCF) in 2016 to manage a chess tournament consisting of 2000+ participants

Philadelphia, Pennsylvania, US

• Developing a team builder application using HTML, CSS, JS, MySQL, and PHP
• Further improving the application using self-taught knowledge of AngularJS 5 framework.
• Developed a series of web pages using HTML, CSS, and PHP to keep records of tournament results from events hosted by the ASAP organization.
• Currently using PHP and MySQL to create a database and login session system to connect with the team builder application and for everyone to have access with their own personal account.
• Improving the system to practice different programming languages and keep it up-to-date

Los Angeles, California, US

• Designed, developed and tested front-end mobile applications and location services to package all social media feeds and connections into one mobile application.
• Tools include Node.js, React and React Native to combine all social media platforms.

• Tutored friends and other students in "cracking" the English section of the ACT and help peer-review high school/college essays to create improvement.

US

• Conducted research and interviewed many individuals in the Vietnamese community along with learning about our roots which focuses on improving the life-style for many immigrants to gain a voice in the United States.
• Worked alongside with other colleagues in participation of WorkReady 2014 Event at the Philadelphia Convention where we presented all of the information we gathered from the community and how we impacted the community.
• Achieved first place recognition and award at the WorkReady 2014 Event at the Philadelphia Convention Center.

Philadelphia, PA, US

• Worked in the departments of the Swift Procedure Unit (SPU) and Hall Mercer caring for patients before and after surgery and also handling inventory.