Dan Muench Email & Phone Number

Greater Detroit Area

S.E. Michigan

Provided a wide range of on-site IT services within desktop environment for medium to large size companies. Services included de-installation, move, and setup of existing and new desktops and network printers. WIN7 migrations/deployments using SCCM and Alteris scripts/tools. Performed desktop enhancements and updates to BIOS. Installed and configured various Microsoft and customer specific software. Remediated desktop encryption software for 1,000 devices. Clients: Ally Bank, St. John Providence Health System, Exel, and Federal Mogul

Troy, Mi (Meritor Account)

Responsible for configuration, deployment, installation of software, and maintenance of desktops and printers. Migrated 1,200 employees at the Meritor Troy campus to WIN 7.• Completed scheduled service requests and break/fix incidents to desktop environment.• Provided technical support to Executive Staff – Level B & C.

Warren, Mi

Responsible for configuration, deployment, installation of software, and maintenance of desktops, mobile devices, and printers. Serviced approximately 10,000 employees at the General Motors Technical Center, a Windows 7 environment.• Completed scheduled service requests and enhancements to desktop environment.• Achieved 99.5% Service Level performance compliance/metrics on service requests.• Diagnosed and resolved basic network related incidents within wide area network.• Maintained direct oversight for all phases of inventory management: desktops, printers, laptops, etc.• Engaged appropriate vendors (Dell, HP) for hardware dispatch. • Created New Employee guide for department to facilitate the on-boarding of new techs.• Selected as a representative for the new IT Service Center, a walk-in site to provide immediate resolution for hardware and software issues. Recognized for outstanding leadership award by management.

Troy, Mi

Provided desk-side assistance with installing and configuring new equipment, troubleshooting software & hardware incidents & network connectivity issues for 100 + internal users. • Developed end user document that resulted in a 30% reduction in help-desk calls received by Level 2 team.• Consolidated local and network printers that resulted in 20% annual maintenance cost reduction for organization.• Monitored system performance, availability, and events for adherence to defined service levels for Windows 2000 server and IBM AS/400 platforms.• Performed batch cycle processing and batch abend resolution along with required escalation to appropriate personnel.

Warren, Mi

Provided Level 2 desktop support to 500 + users at fourteen GM Regional Offices within North America.• Provided Level 2 server and network support to our on-site administrators • Participated in scheduled hardware deployments and software upgrades• Provided customized training on various MS Office applications to staff and executivepersonnel

Warren, Mi

Provided Level 2 desktop support for 3,000 + users (local and remote users)• Created and presented performance reports for management review

B.S In Business Administration, Finance & Accounting

Activities and Societies: Alpha Kappa Psi (Executive Board; General membership)

Mcse Nt4, Systems Administration