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Dominic Whicher is a Utility Asset Manager at Integra Water. He possess expertise in marketing, customer service, microsoft office, team leadership, salesforce.com and 17 more skills. He is proficient in French. Colleagues describe him as "I had the pleasure of working with Dominic in the Service Recovery department of Landing, and -I say this with 100% sincerity- he is the best type of leader you will find in the world. Dominic established credibility immediately by 1) jumping straight into the flames of the most escalated phone calls you can imagine 2) getting his day-to-day responsibilities done and spending the rest of his free time helping us with our tough-as-nails cases and 3) creating a culture of constant positivity. Our department took on the toughest and most sensitive issues facing our members, and Dominic never failed to bring the morale up when we were collectively beaten down. Personal anecdotes aside, Dominic exhibits all of the intangibles you expect your next manager to bring to the table. He leads by example and will never ask you to do something he hasn’t personally done. And, as a bonus, if there are new guidelines as to how your department needs to operate, Dominic will be the first person to test out a new method before walking his team members through the same process. I wouldn’t be writing this recommendation if I didn’t firmly believe in Dominic’s leadership and impact potential. He is a great culture fit for any office and will be a friend, confidant, and cheerleader to everyone currently working at your company.", "Dominic is the epitome of a team player and likely the hardest working person I’ve met in my career thus far. I had the pleasure of working alongside him for six months before his well-deserved promotion to becoming our team's supervisor. During our time working together, he proved to have excellent communication skills both internally and externally, resulting in very satisfied customers and overall seamless processes between various teams. His background and experience in sales and customer services was incredibly valuable to the company and he would freely help equip less-experienced team members with these skillsets. As a supervisor, Dom was always happy to provide support and willing to jump into any challenge to solve the problem at hand. Dom has the innate ability to identify and appropriately utilize each team member's strengths to shape a productive, positive, and efficient team dynamic. He was able to greatly increase productivity while maintaining a fantastic office culture, even during high-stress periods. His easygoing and positive energy is contagious to everyone around him; our team was genuinely happy to be led by Dom and always trusted his intentions. He was very clear with setting expectations and realistic goals, willing to help the team exceed those goals, and always celebrated the little successes within our team. Dominic is a fantastic manager who leads by example and easily adapts to new challenges. He will be an incredibly valuable asset at any organization he joins.", and "I had the pleasure of hiring Dominic at Landing back in March 2021. From our very first conversation I was incredibly impressed with Dominic's professionalism, attention to detail, authenticity, and determination. I knew he would be a great addition to our organization. He quickly surpassed my expectations and was promoted to lead our Executive Resolution org within Landing just 3 months after he started. That is the type of guy Dominic is - he dive head first with a very hands on approach. executes relentlessly, and deeply cares for his team. He is collaborative and extremely reliable and any organization would be lucky to have him as a leader."
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Utility Asset ManagerIntegra WaterBirmingham, Al, Us -
In Office Operations ManagerIntegra Water Oct 2023 - Present -
Customer Service And Collections ManagerIntegra Water Dec 2022 - Oct 2023 -
Senior Manager, ResolutionsLanding Aug 2022 - Oct 2022Birmingham, Alabama, UsAs Senior Manager, Resolutions it was my responsibility to lead a team of supervisors and agents. The team's primary focus was to work on cases that were created by customers, or inbound agents. This required in-depth knowledge of the business, and creative problem-solving skills.I transitioned into this role while the company was shifting to an in-market support model instead of a centralized support model. I was able to improve morale, sustain productivity, and cross-train team members while the majority of the team was transitioning into the field. -
Manager, Service RecoveryLanding Dec 2021 - Aug 2022Birmingham, Alabama, UsThe Service Recovery department had three teams with unique responsibilities. It was my responsibility to lead all three teams; Executive Resolution Managers, Reservation Support Managers, and our team that responded to online reviews. The Executive Resolutions team handled the most complex and escalated situations from our members post-move-in. This included all evictions, escalations, and requests from the Executive team. Critical thinking, de-escalation, and fast response time were essential to the success of this team.Reservation support managers were responsible for recovering sales that were made by our New Member Team. The Reservation Support team had to call email, and text members to share difficult news and essentially resell Landing. This team saved hundreds of reservations monthly and saved Landing millions of Dollars in revenue. This was a very high-stress department, and during my time as manager 30% of the team received promotions to move into new leadership roles. I was able to provide the team with coaching, structure, and support, as well as being an additional escalation point for the most escalated customers we had.Customers who interacted with the service recovery department had the highest average NPS score. -
Executive Resolution ManagerLanding May 2021 - Dec 2021Birmingham, Alabama, UsWithin 6 weeks of joining Landing, I was promoted to Executive Resolution Manager due to my ability to build trust, rapport, and confidence among our customers. This was the start of the Service Recovery Department that was later formed. I handled pre-move-in escalations when the same reservation was unsuccessful more than once, emailed follow-ups for our CEO, and built out processes to scale with the business. This required a lot of negotiation, de-escalation, and patience to turn a terrible member experience into a positive experience. -
Membership Sales SpecialistLanding Mar 2021 - May 2021Birmingham, Alabama, UsI only spent 6 weeks in this role before being promoted. I was responsible for educating potential new members about Landing and selling them an apartment that would meet their needs. During my time on this team, I received numerous positive Trust Pilot reviews, and I was one of the top producers each week. -
Commercial Sales ProfessionalTerminix Commercial Sep 2020 - Mar 2021During my time at Terminix I was able to build a book of business, and consistently exceed sales goals. This was an outside sales position that required a lot of prospecting. I was able to maintain 100% customer retention and a network of promoters who helped refer new business.
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Account ExecutiveFleetio Jun 2018 - Mar 2020Birmingham, Al, UsAs an Account Executive at Fleetio it was my responsibility to show prospective customers how the Fleetio platform could help them track analyze and improve their fleet operations. My day to day responsibilities included making prospecting calls, following up with inbound leads, having discovery conversations, conducting demos, and creating proposals. -
Business Development RepresentativeFleetio Apr 2017 - Jun 2018Birmingham, Al, UsAs a Business Development Representative it was my responsibility to connect with prospective customers who had little or no knowledge of Fleetio. My purpose was to schedule meetings, conduct discovery calls, and build awareness of the Fleetio brand through cold calls, and emails. As the first outbound BDR at Fleetio, it was my responsibility evaluate the tools needed to find leads, as well as determining the messaging and cadences that we used. This was the foundation for the growth of the Fleetio outbound engine. -
Specialty Products RepresentativeDaxko Aug 2013 - Apr 2017Birmingham, Al, UsI connected with clients and prospects to help them stay ahead of the curve through mobile technology. I was responsible for all Daxko Mobile sales, and the success of renewing existing customers. I was held accountable by my quota, appointment goals, and call volume. My responsibility was to start a sales process via phone call or email, present a demo of the solution, and close the sale. I also looked for opportunities to help our clients evaluate our other software tools, by introducing them to the appropriate team members at Daxko. -
Engagement Champion (Sdr)Daxko Sep 2012 - Aug 2013Birmingham, Al, UsTo enter a new market, I reached out to prospects in the medical fitness industry to learn about their pain points, and determine if there was a product fit. After nurturing and qualifying prospects I would introduce them to an Account Executive. -
Member Engagement Team MemberDaxko Aug 2012 - Dec 2012Birmingham, Al, UsI called members on behalf of YMCA's to Register them for programs, find out why they cancelled their membership, schedule appointments, and gauge their satisfaction levels. It was my job to know everything about the Y I was calling for. If a member had a question, I had the answer. -
Project Consultant With The Human Resource DeparmentNacco Materials Handling Group Sep 2011 - Apr 2012Mayfield Heights, Ohio, UsWorked with a team of five to package the official tools to be utilized in a leadership development certification program. I worked with the human resource department to help promote internal career growth for employees of the company. At the end of the project, we successfully presented our deliverable to our project manager and his team. We also presented our findings to our peers in a classroom setting once the project was complete. -
Team Leader, Trainer, And ServerZea Rotisserie And Grill Dec 2010 - Aug 2011I sold approximately $650 worth of food and drink daily and tended to a 5-10 table section. I informed customers of new dishes and provided extensive knowledge of all menu items. While serving guests I received multiple positive comment cards from tables ranging from 2-25 people. After two months I was shift leader for more than 90% of shifts and lead up to nine other servers. I communicated with managers about issues or potential issues related to employees or guests, while maintaining my section.
Dominic Whicher Skills
Dominic Whicher Education Details
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The University Of AlabamaMarketing -
Birmingham-Southern CollegeBusiness Administration -
Bevill State Community CollegeGeneral Studies
Frequently Asked Questions about Dominic Whicher
What company does Dominic Whicher work for?
Dominic Whicher works for Integra Water
What is Dominic Whicher's role at the current company?
Dominic Whicher's current role is Utility Asset Manager.
What is Dominic Whicher's email address?
Dominic Whicher's email address is do****@****ing.com
What is Dominic Whicher's direct phone number?
Dominic Whicher's direct phone number is +120578*****
What schools did Dominic Whicher attend?
Dominic Whicher attended The University Of Alabama, Birmingham-Southern College, Bevill State Community College.
What are some of Dominic Whicher's interests?
Dominic Whicher has interest in Children.
What skills is Dominic Whicher known for?
Dominic Whicher has skills like Marketing, Customer Service, Microsoft Office, Team Leadership, Salesforce.com, Data Analysis, Time Management, Sales, Social Media Marketing, Market Research, Databases, Leadership.
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