Danielle Boykin Email & Phone Number

Philadelphia, Pennsylvania, United States

Assisted property managers with tenant billing and renewals. Processed invoices for third-party vendors to ensure payments are made on time. Ensured invoices were processed in accounting with appropriate backup. Initiated composing, typing correspondences, and distributing email blasts, memos, reports, etc. in accordance with verbal/written instructions.Investigated and helped resolve complaints, disturbances, and violations. Ordered office supplies when needed and within the approved budget. Remained current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws. Developed internal processes and filing systems. Provided high-level administrative support for company leaders to ensure they can efficiently accomplish key tasks and company initiatives. Managed communication between upper management and employees, liaising with internal and external executives on various projects and tasks. Maintained a calendar to manage day-to-day maintenance operations. Coordinated with tenants and third parties to address maintenance and facility issues.Assisted in property inspections in order to assure adherence to established standards.Maintained a calendar of scheduled move-ins, ensured all move-in appointments were completed and all apartments inspected complied with established standards.Maintained confidentiality and exercised a high degree of discretion.

Philadelphia, Pennsylvania, United States

Greater Philadelphia Area

Worked with the bookkeeper and property management team to make sure all aspects of business ran smoothly. Also communicated with the tenants and homeowners. Handled confidential information while screening potential tenants. Managed relationships with vendors, service providers, and homeowners, ensuring that all items were invoiced and paid on time. Reviewed and analyzed special projects and kept the management team informed. Ensured filing systems were maintained and current.

Greater Philadelphia Area

Provide impeccable service to guests and residents to ensure positive experiences while living or visiting apartment complex with 700+ residents. Handle requests, solve problems, answer incoming calls, and build relationships with residents and internal teams. Manage administrative functions and projects; greet residents and handle special requests; follow corporate policies and procedures. Utilize sharp organizational, time management, and communication skills to manage competing tasks while engaging with residents via in-person, phone, and emails.Increase staff productivity and employee morale by conducting training with new employees on variety of topics, including customer service, expectations, and policies.Liaise with internal staff at all levels, prepare documents/correspondences, coordinate and schedule appointments/ interviews, relay accurate information between maintenance and residents.Plan, organize, and execute community events for residents with up to 100+ attendees; manage event budgets from $500 to $8K; negotiate costs and oversee external vendors to optimize budgets.Support leasing and maintenance teams with high-level administrative support, special projects, and communication tasks: emails, follow-up leasing information, and special requests.Provide management with confidential information and reports on activities, manage simultaneous projects, and provide updates on activities and events to management.

Greater Philadelphia Area

Started in customer service assisting sales team and earned promotion to commissioned sales. Employed creative and design skills and started worked closely with Visual Merchandising Manager on displays.Delivered customer service excellence, built instant rapport with clients, and generated repeat customers; met and exceeded sales goals.Coordinated display exhibits in all parts of retail store to represent Boyds' brand and style; worked with Visual Merchandising Manager on numerous projects each quarter.Built relations with hotel staff in local area and created and set up hotel lobby displays and window displays to drive traffic to store.