Drew Nelson Email & Phone Number

Saint Paul, Mn, Us

Saint Paul, Mn, Us

I lead our department’s operations, administration, and planning in direct support of our Chief Information Officer. The department's purview includes IT infrastructure and operations, cyber security in collaboration with our Chief Information Security Officer, communications governance and accessibility compliance, enterprise solutions and resource management, new and custom solution development, and IT project management and business consulting.

Led the City’s Digital Services team, tasked with custom application development, enterprise GIS administration and Microsoft product development. Developed section’s strategic product roadmap informed by and in support of department’s mission, vision, and values. Coordinated with city-wide stakeholders to develop high-impact, constituent facing technology products on time and under budget.

Saint Paul, Minnesota

Served as Product Owner for a product charged with developing a new service offering for membership and integrating 3rd party software into existing process. Gathered requirements for and lead internal systems change initiatives throughout their life cycles including the launch of Dynamics 365 CRM, internally developed databases, legacy 3rd party platforms, and new opportunities. Trained and coached internal users on agile methodology, the Scrum framework, product development, road-mapping, release management, and Kanban. Supported organization within business intelligence analysis, visualization, data mining and modeling, and query/reporting expertise and trained internal users in these principles.

Greater Minneapolis-St. Paul Area

Gathered and documented requirements to support product development, implementation, and support for internal business and IT customers, as well as external vendors and direct customers. Served as project coordinator and analytic lead throughout full life-cycle of several large-scale, enterprise-wide projects. Served as primary bridge between IT and business-side analytics, coordinating QA and UX platform testing, managing development and deployment schedules, identifying intelligence gaps, and outlining opportunities for enhancing capabilities. Led section’s efforts to expand user-enabled analytics, developing numerous reporting and dashboard POCs for both user roles and business needs.

Plymouth, Mn

Drove creation of new reporting dashboard suite targeted to multiple internal and external consumers. Provided primary QA for data deliverables, and oversaw initial deployment of reporting suite. Supported high-visibility IT communications team with direct customer contact responsibilities. Developed analytic team requirements for data warehouse redesign, data integration, BI tool development and deployment, and productized customer interface. Supported product team requirements gathering for coordination with off-site data integration team. Coordinated multiple teams with commitment based project timelines, ensuring timely and on-budget project completion and support throughout proofing phase. Produced dynamic, customized, productized client-facing dashboards enhancing both the account management and analytics’ teams need for daily support while still providing current, time-sensitive data-based reporting, reorienting their operations to a more efficient tool.

Olympia, Wa

Provided direct data, financial, and technical analysis products to detectives in support of criminal insurance fraud investigations. Designed and led process reform initiative focused on streamlining the intake and QA of over 2400 community-based referrals, increasing productivity and centralizing duties to one position. Served as administrator and QA tester for an Access-based case management database. Created a collection gap analysis report, synthesizing information from private insurance companies and regulatory departments within the OIC to determine areas of limited or inefficient collection. Developed training plan focused on geographically targeted open source investigation and analysis. Supported both internal and public website design using Adobe Contribute publishing software.

Olympia, Wa

Designed, organized and facilitated a collaborative 10 week youth development program between The Evergreen State College and the Department of Ecology, focusing on core leadership, conflict resolution, mentoring, and team building skills. Implemented a separate environmental education program geared toward 14-17 year-olds, including coordinating off-site excursions, lesson plans and safety briefings. Supervised a total of 40 youth aged 14-20 over 7 sessions. Spent over 150 classroom hours working with at-risk youth in an alternative high school, modeling developmental theories and culturally-based learning models.

Pearl Harbor, Hi

Supervised and trained a team of over 25 multi-service and civilian intelligence analysts. Oversaw the redistribution of personnel to ensure expanding mission coverage while reducing total workforce by over 30%. Released over 1000 intelligence product reports maintaining an accuracy rating greater than 98%. Directly trained 12 junior and 4 senior analysts, and developed both new junior and senior analyst training regimes. Organized interagency conferences, including the development of briefing materials and facilitation of working groups, dramatically increasing community information sharing practices.Provided QA, training, and direct analytic support to junior personnel as a Senior Analyst. Certified as a Subject Matter Expert and Classification Advisory Officer, and managed over 100 inquiries for expanded information release to various customers. Oversaw the development, implementation, and maintenance of an SQL-rooted product report database. Led the integration of a new GIS production tool, initially increasing reporting by over 40%.Initially served as both a Language and Reporting Analyst. Developed and integrated a new, high-priority mission focused on life-cycle evaluation and production challenges of new technology. Drafted over 500 intelligence product reports maintaining an accuracy rating greater than 97%. Briefed mission objectives and accomplishments to unit commanders and section chiefs weekly, and prepared quarterly briefings to senior officials.

Master'S Degree, Public Affairs

Bachelor Of Arts (B.A.), Education