Nadia H. Email & Phone Number

Provides a high-touch customer engagement that ensures the customer is experiencing continuously increased value from SitetrackerContributes to the evolution of customer success best practices using customer experienceActively participates in the onboarding process and ensures the successful launch of the customer's first applicationIdentifies and benchmarks new, customer-specific, business value metrics and KPIsIdentifies business value metrics specific to the customer's business processes and ties to Sitetracker valueUnderstands customer pain points and ties Sitetracker value to the relief of identified pain pointsIs able to identify the triggers and flow of customer business goals evolutionMaintains a strong understanding of the customer's most immediate/urgent issues and business challenges; Proves ability to consider long-term consequences of those needs and challengesIdentify business value for C Suite Executives leading to maximum renewal and add on ACV

* Managing strategic accounts within the dermatology vertical* Professional and proficient in problem solving - knowing the appropriate internal resources to leverage.* Trusted advisor and consultant to customers* Escalation point for issues that impact the customer's success, adoption and utilization of MM products deployed.* Thorough and meticulous in evaluating and advising on customer activities/needs.* Able to identify opportunities where MM products or services would help customer address inefficiencies or challenges within their office workflows.Modernizing Medicine® and its affiliated companies are transforming how healthcare information is created, consumed and utilized in order to increase practice efficiency and improve patient outcomes. Our specialty-specific, data-driven and cloud-based electronic health records (EHR) and practice management (PM) systems, plus revenue cycle management (RCM) services, were built by a team including specialty physicians and practice management professionals. Our suite of products and services is designed to transform the clinical, financial and operational aspects of dermatology, gastroenterology, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery and urology practices. We also offer products designed for ambulatory surgery centers.

Engage with assigned customers to maintain a clear understanding of customer success criteria, milestones, culture, goals in order to position & support the KPA software and services that are in place. Perform monthly/quarterly check-ins; providing best practices, along with informing state specific mandatory compliance requirements; ensuring clients achieve their desired outcomes while using KPA products/services.Demo various KPA software capabilities; including use-cases, best practices, challenges, and how to address known gaps. In addition, bring back customer captured intelligence to KPA product, strategy, and services team to improve KPA products, and services.

Presidio Exchange is a subsidiary of Northstar Risk Management.Broker and Underwriter support for new and renewal business for a variety of high-value insurance products:- Process all policy documentation and invoicing- Create and maintain analytic reports to executives

Walnut Creek

Accounting support:Account reconciliation (A/P & A/R)Supported Account Managers with invoicingManaged SLA state tax filings

Accounting:All accounting (AP/AR), payroll/PTO, 401K management, some office managementCompany Event Planning:Manage event logistics for member meetings, board meetings, and retreats