At Bank of America, I serve as a Business Manager of Infrastructure, a role I've held since July 2017. In this position, I've consistently maintained a budget variance of less than 0.1% annually since 2019, overseeing shared multi-million dollar budgets across multiple groups. My key responsibilities include:• Orchestrating global infrastructure project funding, ensuring budget adherence across teams while directly managing spending for a 25-person team• Analyzing large datasets to generate actionable budgetary recommendations for multi-million dollar projects, utilizing advanced spreadsheet and data analysis tools• Managing a diverse portfolio of projects across multiple groups, ensuring timely milestone completion and consistent reporting• Serving as a subject matter expert for new funding software development and global project funding processes, impacting budget management for various teams• Spearheading process improvements in project management, enhancing efficiency and reporting quality for multiple teams under management• Directing global collaborations to scope work, estimate funding, and meet budget requirements for large-scale, multi-group initiativesThis role allows me to combine my expertise in financial analysis, project management, and process improvement to deliver high-impact results in a fast-paced, global environment.

As a Software Consultant at CA Technologies from December 2014 to July 2017, I played a key role in implementing and supporting Clarity PPM for multiple clients. My responsibilities included:• Pioneering new process implementations, creating technical documentation, and training team members• Implementing daily health checks for clients, proactively resolving issues• Investigating Clarity PPM application and server logs to troubleshoot and recommend solutions• Delivering functional and technical support for Clarity PPM, including report scheduling, job creation, and access management• Developing and presenting weekly status reports to clients• Curating and updating operations manuals across multiple clients• Facilitating onboarding training for new team members, introducing them to client needsIn this role, I honed my skills in software implementation, process improvement, and client communication. I leveraged my expertise in Clarity PPM to enhance operational efficiency and deliver high-quality support to our clients.

At Real Time Resolutions, I served as a SQL ETL Specialist from May 2013 to December 2014. During my tenure, I:• Earned a promotion to Senior Analyst for exceptional performance and cross-departmental project assistance• Optimized and automated financial SQL procedures, enabling the department to handle 50% more customers with a 25% reduction in staff• Spearheaded four major company-wide projects to create, test, and implement new work processes• Engineered ETL and Business Intelligence tasks using MS SQL Server, MS Excel, MS Access, and Crystal Reports• Orchestrated collaboration with developers to create and test new processes and procedures• Fostered effective communication with upper management and clients, enhancing professional relationshipsIn this role, I demonstrated my expertise in data analysis, process optimization, and cross-functional collaboration. My work significantly improved operational efficiency and expanded the company's capacity to serve customers.