Work closely with the Program Manager to support, promote, and facilitate collaborative problem solving and decision-making pertaining to Adult Day Health and Day Hab programs.Engage with other Office of Long Term Services and Supports programs, EOHHS agencies, and trade associations to ensure that policy decisions are comprehensive and valuable to MassHealth members and providers. Participate in program audits and other integrity initiatives with the TPA and issue corrective actions where appropriate.Receive, process, and work to resolve legislative and/or constituent inquiriesAssist TPA in the development and maintenance of Prior Authorization processes and systems. Host Day Hab Stakeholder calls monthly, or more often if necessary, to address policy or regulatory changes, solicit provider feedback, and answer questions. Actively participate in monthly, or more frequent, ADH Stakeholder calls with the Program ManagerUpdate existing program and/or rate regulations, Administrative Bulletins, Message Texts/Banner Messages, subchapter 6 service code descriptions, and other communications. Collaborate with the Center for Health Information and Analysis (CHIA) on rate setting for both ADH and Day HabReview Critical Incident Reports, conduct appropriate follow up with providers and other agencies involved in certain scenarios to ensure member safety and incident resolution.Manage the data intake, organization, and presentation for multiple special projects related to the COVID-19 Pandemic and the American Rescue Plan Act.

The Learning Disabilities Program is within the Neurology Department at Boston Children's Hospital and consists of a team of providers from multiple disciplines. As the Program Coordinator for the Learning Disabilities (LD) Program, I ensured that the operations of the LD clinic ran smoothly. I was responsible for speaking with families and assisting them through the process of scheduling an extensive Learning Disabilities Evaluation with our team. I acted as the main contact for the program and helped families navigate their insurance companies, school districts, and experience at Children's Hospital.During my time as the Program Coordinator, I helped streamline the intake and scheduling process for the evaluations by monitoring the average patient/family experience and pointing out areas for potential improvement in the process. With the data I gathered, and the support of the LD & Patient Experience teams, we created 3 short videos to help families learn more about the LD Program. These videos are posted to the BCH website and on BCH's YouTube channel.

Pier Diem Professional Relief Staff for the Day Programs in the Greater Boston Area. Aid in administrative tasks primarily for Brighton Day Habilitation. These tasks include: - Preparing Accounts Payable Vouchers - Completing monthly Petty Cash reimbursement applications- Updating budget tracking spreadsheets and monitoring program spending per GL code- Writing member Habilitation Checklists - Auditing member Progress Records - Other duties as assigned by the Program Director

As the APD, I worked closely with the Program Director to manage the clinical, financial, and administrative operations of Vinfen's Brighton Day Habilitation site. I ensured that BDH provided exemplary care for the persons-served and that the program maintained quality standards that MassHealth expects.Directly responsible for supervising 28 direct-care staff, 4 Site Managers, as well as a Board Certified Behavior Analyst, Registered Nurse , Occupational Therapist, Speech & Language Pathologist, and Physical Therapist. I oversaw all hiring of program staff, helped with scheduling staff trainings, and provided SafetyCare training to Vinfen staff. I assisted in the development of programming/strategies to help the individuals lead the most independent and fulfilling lives possible. I served as a resource for family members/guardians, Service Coordinators, funding sources, and residences (group homes).

Brighton Day Habilitation is Vinfen’s largest day program. BDH serves 100 individuals and has 27 direct care staff. A Site Manager’s daily duties are focused on upholding Vinfen’s high expectations for providing meaningful activities that encourage growth and transformation in individuals living with developmental, medical, and psychiatric disabilities. Duties include:• Act as a resource for persons-served and all parties involved including case managers, Mass. State Department of Developmental Services, guardians, transportation services, and family members. Keep an open line of communication, conduct meetings, and explain detailed individualized plans to all involved. • Develop and oversee the implementation of clinical, physical therapy, speech & language, and occupational therapy treatment plans based on individuals’ specific needs. Advocate for the individuals’ best interests. • Encourage staff development and work with them to advance their professional skills. Create staff bonding/staff appreciation activities to retain staff and decrease turnover rate. • Supervise staff members and persons served, direct and manage program including hiring/firing, scheduling, training, and evaluating staff. Facilitate communication between staff members, management, and interdisciplinary team to promote an open and positive work environment. • Ensure accreditation standards and uphold policies, safety standards, and state/company regulations.

As a Developmental Specialist at Brighton Day Habilitation, I created and executed a daily activity schedule for a group room of 12 individuals. I also delegated tasks to group room staff to ensure that the daily objectives were accomplished. My group room's main mission was to help the individuals build skills that could be utilized in the community through Behavior Management, Speech & Language goals, Occupational Therapy goals, and Physical Therapy goals.I also acted as Brighton Day Habilitation's Human Rights Officer. As the HRO, I held monthly Human Rights training groups, facilitated community outings, and identified activities for reverse community integration.

Responsible for operational controls at the front-line & service desk. Ensured front-line Associates provided prompt, courteous and knowledgeable service to all customers. Resolved customer service issues.Responsible for training and developing Store Associates on customer service standards and register procedures.

Ship Shape Marineworks is a marine business in the lakes region of New Hampshire that specializes in boat canvas, upholstery, and detailing. For 4 summer seasons I would work with the owners and perform multiple duties.As a detailer, I would be responsible for getting customer's boats ready for the upcoming summer by washing, cleaning, waxing, fitting canvas, etc. As the receptionist/administrative assistant, I had numerous responsibilities that included: answering phones, greeting customers, answering customer questions and inquiring about customer satisfaction after completed jobs, giving price quotes, creating invoices using Quickbooks, receiving payments, scheduling the weekly work load, data entry, and selling products

Under the supervision of Dr. Michael Jarvinen, I played an integral role running multiple projects, which encompassed education research and research on retinal degeneration in mice. Duties included collecting and quantifying behavioral data from mice as well as descriptive survey data from students. As a member of Dr. Jarvinen's research team, I would practice lab techniques, train new lab members, and present research at the college to a variety of audiences. The work done with this lab team lead to 3 co-authored abstract publications as well as one co-authored journal publication that can be viewed at the bottom of this profile.

During the Fall Semester of the 2011-2012 school year, I was a teaching assistant for a First Year Seminar course entitled "Schizophrenic Mice and Narcoleptic Dogs". In this course, I worked under the professor and worked closely with the students to help them adapt to college level assignments as well as aid them in grasping difficult scientific topics. During the Spring Semester, I was a teaching assistant for a First Year Writing course where I worked closely with the professor and helped students write more effectively and adapt to college writing expectations. For both semesters I would attend all classes, conduct individual sessions, and conduct outside of class group sessions.

Peer tutor for General Psychology students

As an intern at Bay Cove's Work and Education Program, I planned lessons, developed curriculum and taught education groups for adults with developmental disabilities. I was responsible for helping these individuals work towards their educational and career oriented goals.

Seasonal employee at my local Ben & Jerry's scoop shop during summers.