Deborah Donovan Email & Phone Number

Melbourne, Florida, United States

Melbourne, Florida, United States

Provide B2B support for Samsung Business Displays and Samsung proprietary software for content and device management.

Handle customer escalationsProvide dedicated support to new hiresAssist with questions about mortgage servicingProvide end-user support for web portal and mobile app

Melbourne, Florida

• Customer Service Representative (phone/email) – acquired from Adecco
• Provide product information and online order support via email and phone
• Educate and assist with launch of new retail Loyalty Program
• Use multiple technical systems (SalesForce, VDI, Avaya, RDA) to perform tasks
• Assist with new agent orientation on the floor and training support

Radial - S. Melbourne

• Provide product information and online order support via telephone
• Troubleshoot ship and payment issues via receiving and allocation system
• Research and document interactions in CRM and SCM systems
• Assist with making purchases including upselling and payment processing

Rockledge, FL

• Maintains a high level of security in assigned areas of responsibility
• Computer systems support, network equipment and applications related to core systems
• Monitor open incident, Request, Problem and Change Management tickets
• Create needed Incident, request, Problem and Change Management tickets when working in call center or in the field
• Create problem ticket for multiple similar incidents and escalate per the problem management policy
• Escalate calls to the 2nd level Support only after proper troubleshooting processes have proven ineffective and the ticket is properly documented

Supervisor Of Elections Office

• Assist voters with registration, address and name changes
• Verify qualified voters according to state and federal laws
• Run voting equipment during early voting
• Provide polling site support via telephone on Election Day
• Receive and process polling materials in accordance with laws and policies after polls close
• Provide customer service in-person and over the phone, field and route incoming calls

Harris Corp.

• Respond to requests received via telephone calls, e-mail, chat, or submitted through the work orders system.
• 24x7x365 "call center" type of environment
• Research and resolve requests are in a timely manner, and in accordance with current Helpdesk Service Level Agreements (also known as SLA's).
• Maintain knowledge of Windows Operating Systems (XP Pro, Windows 7, and Windows 8), MS Office Suite applications (Outlook, MS Exchange, and Internet Explorer), PeopleSoft, and a variety of other COTS or in-house.
• Support policies and standards in order to provide technically accurate solutions to customers.
• Participate in team projects that enhance the quality, or efficiency, of Helpdesk services.

Ft. Lauderdale, FL

• Coordinate grant-funded Youth Development program at a Florida middle school
• Ensures that site staff and programmatic activities comply with Broward County School Board and Florida State Department of Education rules, regulations, policies, and procedures
• Assesses needs of program staff and students and provides supervision and coaching for program staff at site
• Acquires additional services and supports for program participants as needed to achieve program objectives
• Facilitates regular staff planning meetings at site to achieve continuous improvement of program activities and processes
• Carries out communication plan between program staff and school

North Lauderdale, FL

• Demonstrated proficiency in problem-solving the most current versions of applicable spreadsheet, database and word processing applications in MS-DOS, Windows, and Macintosh. Requires the ability to install software.
• Provide technical assistance and training to site-based staff for both hardware and operational software problems.
• Work with district level computer technology support staff to ensure smooth operations of computer networks and their integration with District wide network.
• Coordinate with vendors the acquisition of appropriate hardware and software applications.
• Assist with the installation of hardware, both stand-alone and networked, as needed.
• Assist with or conduct the installation of software products.

Boca Raton, FL

• Processed weekly and bi-weekly payroll for >100 employees
• Assessed time worked according to various state and contractual agreements
• Processed adjustments and deductions to traveler payroll
• Liaison with A/R to ensure accurate and timely billing
• Review and import employee time cards into the Peoplesoft payroll system via Kronos or via spreadsheets completed and approved by the Business Unit.
• Check figures for accuracy and necessary approvals.

Boca Raton, FL

• Provided administrative support to sales staff
• Document/Credential verification
• Applicant Screening
• Various clerical duties as required
• Used MS Office (Word, Excel, Outlook), CRM software and other proprietary software

Ft. Lauderdale, FL

• Schedule and interview candidates
• Administer various screening tools
• Interview candidates – in person and over the phone
• Search online job sites for suitable resumes/candidate
• Match candidates to jobs
• Used a variety of technology and software including MS Office (Word, Excel, Outlook, PowerPoint)

Lauderdale Lakes, FL

• Administer and score TABE and other Voc. Eval testing
• Conduct initial intake of Vocational Evaluation clients
• Compile and report results of testing for Psychologist
• Proofread psychologist report before submission
• Earned Employee of the Year

Lauderdale Lakes, FL

• Provided Administrative Support to Program Coordinator and staff
• Track and report demographics of customers served
• Monitored service schedule for grant contract compliance
• Scheduled meetings, draft correspondence, create reports
• Provide meeting and event support
• Make purchases and track supply inventory

New York, NY

• Coordinate and schedule deployment of sound and video crews
• Maintain and track inventory of props/equipment
• Coordinate massive office and department moves as part of show consolidations
• Executive Administrative Assistant to Director of New Finance
• Assist with preliminary segment budget review and classification
• Preview segments prior to airing for sponsorship/advertising placement

Bachelor Of Science (B.S.), Cyberecurity

Certification, Technical Support Certification Program

County administered professional development for Micro Tech's working in the schools

Microsoft Certifications, Mcp And Mcsa

Exam 070-210 Exam 070-215 Exam 070-217 Exam 070-218 Exam 070-219 Exam 070-222

Comptia Certification, A+ Computer Repair

A+ Core HW A+ OS Technologies

Bachelor Of Science (B.S.), Electrical Engineering

70 credits completed

Hs Diploma, Regents Academics

Activities and Societies: Yearbook - Asst. Editor College Office AssistantEditor of Yearbook, Worked in College Office, AP Student.

Education record