Deborah Donovan Email & Phone Number

Melbourne, Florida, United States

Melbourne, Florida, United States

Provide B2B support for Samsung Business Displays and Samsung proprietary software for content and device management.

Handle customer escalationsProvide dedicated support to new hiresAssist with questions about mortgage servicingProvide end-user support for web portal and mobile app

Melbourne, Florida

Customer Service Representative (phone/email) – acquired from Adecco • Provide product information and online order support via email and phone• Educate and assist with launch of new retail Loyalty Program• Use multiple technical systems (SalesForce, VDI, Avaya, RDA) to perform tasks • Assist with new agent orientation on the floor and training support

Radial - S. Melbourne

• Provide product information and online order support via telephone• Troubleshoot ship and payment issues via receiving and allocation system• Research and document interactions in CRM and SCM systems • Assist with making purchases including upselling and payment processing

Rockledge, Fl

• Maintains a high level of security in assigned areas of responsibility• Computer systems support, network equipment and applications related to core systems• Monitor open incident, Request, Problem and Change Management tickets• Create needed Incident, request, Problem and Change Management tickets when working in call center or in the field• Create problem ticket for multiple similar incidents and escalate per the problem management policy• Escalate calls to the 2nd level Support only after proper troubleshooting processes have proven ineffective and the ticket is properly documented• Properly documents all Help Desk tasks

Supervisor Of Elections Office

• Assist voters with registration, address and name changes• Verify qualified voters according to state and federal laws• Run voting equipment during early voting• Provide polling site support via telephone on Election Day• Receive and process polling materials in accordance with laws and policies after polls close• Provide customer service in-person and over the phone, field and route incoming calls• Various clerical tasks as required

Harris Corp.

• Respond to requests received via telephone calls, e-mail, chat, or submitted through the work orders system. • 24x7x365 "call center" type of environment• Research and resolve requests are in a timely manner, and in accordance with current Helpdesk Service Level Agreements (also known as SLA's). • Maintain knowledge of Windows Operating Systems (XP Pro, Windows 7, and Windows 8), MS Office Suite applications (Outlook, MS Exchange, and Internet Explorer), PeopleSoft, and a variety of other COTS or in-house developed applications. • Support policies and standards in order to provide technically accurate solutions to customers. • Participate in team projects that enhance the quality, or efficiency, of Helpdesk services. • Communicate technical information to customers and team members. • Provides Helpdesk Services that meet or exceeds the initiatives identified by End-to-End Services teams and Operational departments within IS. • Supports incoming calls, or chats, for approximately 17,000 internal employees to meet Metric goals. • Manage Helpdesk mailbox. • Be an "Incident Owner"- responsible for initial submission of incidents and closure of all incidents. • Support company acquisitions. • Participates on End to End Service teams, or special project initiatives, as needed.• Provide customer training for enterprise applications, as required.• Maintain Helpdesk internal documentation and content of customer facing website(s). • Support Disaster Recovery Plans • Work in a fast paced stressful environment to problem-solve and troubleshoot issues, while maintaining the highest standard of customer service using outstanding oral and written communications skills and adapting quickly to changing situations in a "team" environment.

Ft. Lauderdale, Fl

Coordinate grant-funded Youth Development program at a Florida middle school• Ensures that site staff and programmatic activities comply with Broward County School Board and Florida State Department of Education rules, regulations, policies, and procedures• Assesses needs of program staff and students and provides supervision and coaching for program staff at site• Acquires additional services and supports for program participants as needed to achieve program objectives• Facilitates regular staff planning meetings at site to achieve continuous improvement of program activities and processes• Carries out communication plan between program staff and school• Develops and submits regular reports to Project Director regarding status of activities at site• Help with recruitment and retention• Facilitate TOPS training and Coordinate day-to-day classroom activities with a group of teenaged students by guiding educational lessons and activities through problem-based and or project-based learning;• Implementing identified materials, tools, resources, and activities to address students learning and educational advancement needs;• Interact with students, student’s family members, student’s day teachers, and community partners to achieve maximum efficiency and overall program success• Develop and implement engaging lessons in math and science, using research/evidence based curricula, project based and contextual learning strategies, among others• Adapt lesson plans based on students’ knowledge and skill level and to be culturally appropriate• Incorporate technology to enhance academic activities and student engagement

North Lauderdale, Fl

Demonstrated proficiency in problem-solving the most current versions of applicable spreadsheet, database and word processing applications in MS-DOS, Windows, and Macintosh. Requires the ability to install software, maintain client/server relationships and manage computer networks. Well developed communication skills and familiarity with Local Area Networks (LAN). Works with users at the assigned location and ETS technical staff to ensure continuous availability of microcomputer hardware, software, network, and servers.Responsibilities:• Provide technical assistance and training to site-based staff for both hardware and operational software problems.• Work with district level computer technology support staff to ensure smooth operations of computer networks and their integration with District wide network.• Coordinate with vendors the acquisition of appropriate hardware and software applications.• Assist with the installation of hardware, both stand-alone and networked, as needed.• Assist with or conduct the installation of software products.• Provide minor repair of computers, printers, plotters LCD projectors and various other hardware as needed.• Network effectively with assigned computer liaisons at various locations.• Serve on location computer technology team.• Operate computer systems and provide system integration, as required.• Keep accurate inventory of all technology hardware, computers and software.• Provide hardware support for interactive whiteboards, LCD projectors, climate probes and various other educational technology devices and software.• Review current developments, literature and technical sources of information related to job responsibility.• Adhere to Federal and State laws, as well as School Board policies.Achievements:• Earned three (3) awards for; Teamwork, Excellence and Going Above & Beyond• Exemplary Performance Reviews each year worked• Awarded for extracurricular participation in school/community programs

Boca Raton, Fl

• Processed weekly and bi-weekly payroll for >100 employees• Assessed time worked according to various state and contractual agreements• Processed adjustments and deductions to traveler payroll• Liaison with A/R to ensure accurate and timely billing• Review and import employee time cards into the Peoplesoft payroll system via Kronos or via spreadsheets completed and approved by the Business Unit.• Check figures for accuracy and necessary approvals.• Review payroll documentation for accuracy through audit reports and makes any necessary adjustments. Obtains necessary approvals.• Communicate with the Human Resources Department to ensure the integrity of the payroll data including data related to new hires, terminations, transfers and rate changes. Makes updates as necessary.• Process special payrolls including per diem expenses and year-end adjustment payrolls.• Research and resolves questions from managers and employees as they relate to the processing of payroll information such as PTO and ESL, banking, garnishments, employment verifications, workers compensation, retroactive pay calculations, tax questions, and other changes. • Assist in special projects as assigned by management.

Boca Raton, Fl

• Provided administrative support to sales staff• Document/Credential verification• Applicant Screening• Various clerical duties as required• Used MS Office (Word, Excel, Outlook), CRM software and other proprietary software

Ft. Lauderdale, Fl

• Schedule and interview candidates• Administer various screening tools• Interview candidates – in person and over the phone• Search online job sites for suitable resumes/candidate• Match candidates to jobs• Used a variety of technology and software including MS Office (Word, Excel, Outlook, PowerPoint)• Performed searches for candidates on sites such as Monster.com, CareerBuilder and others

Lauderdale Lakes, Fl

• Administer and score TABE and other Voc. Eval testing• Conduct initial intake of Vocational Evaluation clients• Compile and report results of testing for Psychologist• Proofread psychologist report before submission• Earned Employee of the Year

Lauderdale Lakes, Fl

• Provided Administrative Support to Program Coordinator and staff• Track and report demographics of customers served• Monitored service schedule for grant contract compliance• Scheduled meetings, draft correspondence, create reports• Provide meeting and event support• Make purchases and track supply inventory• Coordinate internal communication, communicate with other offices and external customers and vendors• General office management• Supply ordering and inventory tracking• Schedule and coordinate equipment repairs• Coordinate facility management

New York, Ny

• Coordinate and schedule deployment of sound and video crews• Maintain and track inventory of props/equipment• Coordinate massive office and department moves as part of show consolidations• Executive Administrative Assistant to Director of New Finance• Assist with preliminary segment budget review and classification• Preview segments prior to airing for sponsorship/advertising placement• Provide meeting and event support• Coordinate internal communication and communicate with other departments, employees, executives and external stakeholders• Arrange travel accommodations• Track and submit expenses• Make purchases and track supply inventory• Various clerical and administrative tasks as required

Bachelor Of Science (B.S.), Cyberecurity

Certification, Technical Support Certification Program

County administered professional development for Micro Tech's working in the schools

Microsoft Certifications, Mcp And Mcsa

Exam 070-210 Exam 070-215 Exam 070-217 Exam 070-218 Exam 070-219 Exam 070-222

Comptia Certification, A+ Computer Repair

A+ Core HW A+ OS Technologies

Bachelor Of Science (B.S.), Electrical Engineering

70 credits completed

Hs Diploma, Regents Academics

Activities and Societies: Yearbook - Asst. Editor College Office AssistantEditor of Yearbook, Worked in College Office, AP Student.

Education record