• Be a strong team player with good communication skill• Ability to be flexible and open to learning new skills• Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)• Process 40+ email per day and work on additional tasks• Act as the main point of contact for assigned group schemes, Sales Managers & brokers.• Build positive and professional working relationships with interna clients• Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.• Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.• Responsible for the policy management of small, medium and large corporate clients.• Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.• Aim to achieve a first time resolution when communicating via email or phone.• Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.

-Competent in handling a range of banking inquiries to successfully support a customer in their banking needs throughout inbound and outbound calls.-Responsible for the security of customer's credit cards and loan accounts.-Delivering a strong customer experience through each call.-Working hard to meet the customers needs,which could include supporting them with access to online facilities and services to helping them manage their accounts.-Follow established proceduresand use personal judgement to support customers.

-Creating daily company's Commercial Invoices on the company system (ODOO system)-Creating monthly and quarterly sales reports for the company.-preformed PowerPoint Presentations based on the reportscreated-Dealing with customers making online orders through various platforms.-Directs office activities and functionsto maintain efficiency and compliance withcompany policies.-Responsible for all the important records,documentation, and files of the Company.-Daily usage of using Microsoft Excel, powerpoint and word.-Updating and tracking the employees leaves on the system, and salary deductions.-Keeping track of all the employees hiring documents, and their important papers

Handling Irish customers,holding enterprise accounts including (billing queries and technical troubleshooting)