Doaa Hani Email & Phone Number

6Th Of October, Al Jizah, Egypt

•Develop and implement a customer success strategy to boost satisfaction, retention, and lifetime value. •Lead and coach a team of customer success specialists to ensure high-quality service and performance. •Track key performance metrics such as customer satisfaction, churn, and upsell revenue, and take action to meet goals. •Collaborate with sales team and cross functional departments to align customer success with business objectives. •Build strong relationships with key customers, acting as a trusted advisor and advocate. •Create and implement best practices for onboarding, training, and support to ensure a smooth customer experience. •Identify Job instructions and implement commercial process L2O and OTC.

6Th Of October, Al Jizah, Egypt

• Providing support and order handling for North America accounts. • Meeting aggressive export sales targets in a highly competitive market• Building and maintaining strong relationships with key customers while managing competing priorities and demands• Managing complex sales cycles and negotiations• Developing and executing effective account plans that deliver growth and value for both Giza Seeds & Herbs and the customer.• Develop and maintain strong relationships with key customers, understanding their business needs and aligning Giza Seeds &Herbs' offerings to those needs.• Lead the development and execution of strategic account plans, including regular business reviews and customer engagementactivities.• Manage the sales pipeline, accurately forecasting revenue and ensuring timely follow-up on leads and opportunities.• Collaborate with cross-functional teams, including marketing, product development, and customer service, to ensure customerneeds are met and revenue targets are achieved.• Ensure high levels of customer satisfaction and loyalty, responding promptly to customer inquiries and issues.• Stay up to date on industry trends, competitors, and market dynamics, and adjust sales strategies and tactics accordingly.

6Th Of October, Al Jizah, Egypt

Implementing and ensuring an optimum exchange of information within the division and with the interfaces. Implementing and ensuring efficient and effective processes in the company's internal IT systems and their documentation.  Contribution and realization of ideas for the digital transformation in the area of responsibility. Alignment and realization of digitization projects in cooperation with the stakeholders. Optimization and documentation of new and existing business processes in the digital data bases and systems.  Ensuring that quotations are prepared quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.  Ensuring that samples are processed on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales.  Ensuring that orders are entered and confirmed in the system once availability checks and order processing have been carried out. Ensuring proper support in range planning and the definition of prices and conditions in collaboration with Sales and Pricing.  Implementing the best possible structure for customer master data and ensuring that customer master data is continuously updated. Ensuring regular customer-specific monitoring of contracts, prices, order quantities, batch sizes, delivery packaging and payment and delivery conditions and the creation of corresponding regional evaluations.  Ensuring that customer complaints are processed properly and on time in collaboration with Notification Management and the colleagues responsible in Sales.  Implementing and realizing the regional customer service strategy.- Provide support to account managers enabling achievement of critical customer initiatives monthly sales target.

Giza Governorate, Egypt

- Handling Orders and provide support to areas ( TIP, Europe and CIS ) - Responsible for immediate order entry (into the system), confirmation after checking availability and processing, and constant updating of corresponding customer base data in the system. - Implement timely processing of samples according to predetermined lead and delivery times - Implement prompt, timely quotation preparation using SAP and considering the predetermined pricing process based on the minimum order quantity, block pricing, extra packaging costs, etc. to be agreed on. Ensure constant optimization of terms of payment and delivery conditions. - Implement project processing including sampling and quotation preparation. - Implement continuous monitoring and compliance with contracts, prices, order quantities, batch sizes, delivery packaging and payment as well as implement other agreements. Elaborate corresponding analyses. - Monitor customer complaints together with Complaint Management and in accordance with Sales. Implement communication with customers and conduct appropriate measures (e.g. credit notes) in accordance with the senior manager and Sales.- Monitor customer forecast and generate sales leads.

- Adhering to the approved budget and introducing suitable measures to counteract potential and actual deviations in consultation with the line manager.- Stimulating continuous standardization and optimization of processes and organizational structures and implementing corresponding measures in consultation with the line manager.- Ensuring an optimum exchange of information within the division and with the interfaces.- Documenting efficient and effective processes in the company's internal IT systems.- Preparing quotations quickly in collaboration with Pricing and on the basis of agreed minimumorder quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.- Processing samples on time, taking into account the throughput and delivery times, optimumnumber of samples and costs, in collaboration with the colleagues responsible in Sales.- Entering and confirming orders in the system once availability checks and order processing have been carried out.- Providing support in range planning and the definition of prices and conditions in collaboration with Sales and Pricing.- updating customer master data.- Organizing and supporting internal and external customer visits in consultation with thedivisions involved.- Regularly monitoring visit reports, contracts, prices, order quantities, batch sizes, deliverypackaging, payment and delivery conditions, payment receipts and complaints and preparingcorresponding customer-specific evaluations.- Following up on customer complaints in collaboration with Notification Management and inconsultation with the colleagues responsible in Sales and Quality; conducting appropriate communication with the respective customers and implementing suitable measures (e.g. credit notes) in consultation with the line manager and Sales.- Implementing the regional customer service strategy.

Cairo Governorate

*Overseeing and developing marketing campaigns*Conducting research and analyzing data to identify and define audiences*Devising and presenting ideas and strategies*Generating new leads*Maintaining websites and looking at data analytics*Organizing events and product exhibitions ( Go Green 2016, RiseUp Summit 2016 & Electricx 2016)*Updating databases and using CRM*Analyze retail sales data using Business intelligence excel power tools*Coordinating internal marketing *Monitoring performance*Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.*Achieve retail sales targets*Dealing with customer queries and complaints*Overseeing pricing and stock control* In contact with technical department to answer any clarification concerning product range and technicalities.* Coordinate the new orders with the logistics department to make sure from the delivery dates.

Cairo Governorate, Egypt

* Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts* Assist in analyzing marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies* Plan and execute initiatives to reach the target audience through appropriate channels (social media, e-mail, TV etc.)* Liaise with external vendors to execute promotional events and campaigns* Brainstorm and develop ideas for creative marketing campaigns* Coordinating between my company and the advertising company with whom we are contracting to finalize all cooperate branding * Building relationship with customers

Cairo Governorate, Egypt

* Coordinating the sales team by managing schedules, filing important documents and communicating relevant information* Responding to complaints from customers and give after-sales support when requested* Monitor the team’s progress, identify shortcomings and propose improvements* Inform clients of unforeseen delays or problems

Licentiate Degree, Faculté Des Lettres Departement Français

High School, French Studies, 91%

Activities and Societies: sports & music