Client Relationship Management: Act as the primary contact for high-profile clients, ensuring alignment of marketing campaigns with business objectives and maintaining strong client satisfaction.Digital Marketing Strategy: Develop and implement comprehensive strategies for social media, content marketing, and email marketing to achieve client goals.Project Management: Lead and coordinate between creative, technical, and content teams to ensure timely and budget-friendly delivery of campaigns.Performance Analysis: Utilize Google Analytics and Google Ads for in-depth performance analysis, providing clients with detailed reports and actionable insights.Budget Management: Optimize client budgets to maximize ROI, track campaign effectiveness through KPIs, and manage contract negotiations.Business Development: Identify and act on growth opportunities within existing accounts and cross-sell additional services.Market Research: Conduct research to stay abreast of industry trends and advise clients on emerging digital marketing techniques.

Team Supervision: Managed a team focused on delivering exceptional customer service, addressing inquiries, and resolving issues.Workflow Improvement: Implemented workflow enhancements that increased operational efficiency and client satisfaction.Customer-Centric Approach: Promoted empathy and problem-solving among team members to improve customer interactions.

Training Development: Designed and delivered ICDL certification training programs, both online and offline.Participant Support: Provided technical guidance and troubleshooting support, enhancing participants' computer literacy and helping them achieve certification.