Doan N. Email & Phone Number

Doan N. is a Designated Technical Support Engineer at Glean. They possess expertise in editing, powerpoint, microsoft office, research, statistics and 39 more skills. They is proficient in Spanish. Colleagues describe them as "In the 4 months (and counting) of working with and managing her, Doan has demonstrated proactivity, curiosity, transparency, coachability, and cross functional collaboration. These traits have allowed her to consistently achieve the responsibilities or the role, and would allow her to adapt to changes in responsibility in the future. Whether meeting in 1:1s or contributing to team meetings, Doan balances efficient communication with clear questions and follow-ups with a personal touch that often involves stories about her corgis! While I'm looking forward to many, many more months of having Doan on my team, I know she would bring these same traits to any team in the future as well." and "Doan excelled at Customer Support as she's an excellent engineer with the right combination of skill, patience, dedication and the attitude. Ive worked with her in Informatica Global Customer support for a good part of 8 years on the Informatica Data Quality product. At times when she's handling an escalation or one of those tough ones, Doan always ensures that the noise is taken out of the technical discussion. This is an important skill as it almost always helps accelerate the technical troubleshooting aspect of a customer issue. And one that I as a Product Specialist always rely on, when it comes to discussing said issues. Over the last several years, she's been the pillar for Data Quality customer support where she was the dedicated support engineer on many high profile customer accounts. In customer support almost always do engineers have multiple customer tickets to juggle. And sometimes it could get overwhelming. However Doan always has a calm demeanor in such matters and ensures that tickets are provided the right attention. I was always keen to collaborating with Doan on our technical issues because of said reasons. And I am sure she will continue to excel in any new role that she chooses to pick up. That's because she's got the right positive attitude to "get things done"."

Listed skills include Editing, Powerpoint, Microsoft Office, Research, and 40 others.