Don Stephen Obiga Email & Phone Number

Nairobi, Kenya

Head of Business responsible for growth of AMREF Flying Doctor’s subscription products and services - whilst meeting customer satisfaction. I provide leadership and manage a dynamic and highly motivated Business Development team to meet business growth objective. I am also responsible for delivering value proposition to customers across the greater Eastern.

Nairobi, Kenya

Responsible for country retail sales management and sales support for the retail branch network.

Nairobi

Responsible for managing all the sales activities for Nairobi region. This includes managing branch sales and work place banking relationship for institutions within the region.

Kenya

• Responsible for segment (Personal Banking) growth through managing Cross-sell and Up-sell programs, active customer engagement, and delivering on the service level agreement.Key responsibilities include
• Deliver set income budget for the segment.
• Ensuring segment growth by designing and implementing cross-sell strategies.
• Customer engagement through on-boarding and activation strategies.
• Customer retention and attrition gating strategies.

Riverside Mews, Nairobi

• Responsible for the growth of Cards business through customer and partnerships acquisition and management. My roles included:-
• Designing and implementing acquisition and utilization strategy for the Pre- paid cards
• Delivering set income target and identifying new business and income streams.
• Managing relationships with third party providers which include MasterCard & other processors
• Negotiating business partnership with prospective businesses or potential co- brand partners.

Office Park

• My roles and key responsibilities included
• Designing and implementing card acquisition, utilisation and retention strategies.
• Delivering set income target for the portfolio and for the different Products.
• Monitoring KPIs, analyse trends and taking appropriate actions and recommendations in line with the group lending strategy.
• Product development through effective product pricing and new features development/ enhancements and regular competitor analysis.
• Process enhancement and product re-engineering to identify new revenue streams.

Bank House, Nairobi

Managing Credit card sales through formulation and implementation of sales activities. This also included management of sales pipeline and product visibility within the branches. Also charged with developing and growing performing sales teams through continuous coaching and training.

Master Of Business Administration (Mba)

Bsc- Mathematics, Statistics