Conducted new and existing patient interviews averaging 25 patient interactions per 8-hour shift. Consulted with the treating physician to create and manage a plan of care. Coordinated with pharmaceutical and medical device representatives to facilitate specialty treatment implementation. Trained new staff in patient interactions and recording of these interactions in MDLand iClinic EMR. Coordinated clinical responsibilities for rotating 3rd and 4th-year medical students. Managed patient escalations and patient education.

Completed years one and two of medical school training in Guadalajara and years three and four in San Antonio. Rotated through Baptist and Methodist hospital systems including stops at seven hospitals in both OR and in-patient capacities, three ambulatory surgery centers, and 16 clinics in and around San Antonio.

Volunteer position during undergraduate education to help underserved and rural populations in and around Southern Utah. Created and lead a semester-long medical Spanish and cultural competency seminar for non-native Spanish learners. Humanitarian expedition to Las Vegas over spring break volunteering at a homeless shelter, food pantry, and employment center for the disabled. Developed and implemented 8 campus-wide 1-hour seminars with guest speakers educating on topics from HPV vaccination to cultural competency.

Led a team of 15 eligibility specialists in charge of determining benefits for SNAP (supplemental nutrition assistance program - food stamps), TANF (temporary assistance for needy families), childcare, and Medicaid benefits. Consistently >98% accuracy on determinations. Managed team schedules (call-ins, time off requests, phone shift schedules). Monthly one-on-one meetings with each team member to discuss goals and metrics related to performance. Led weekly staff meetings to discuss policy changes/updates and how to implement changes. Handled discipline and improvement plans for underperforming team members. Interviewed, hired, and trained new team members.

Caddie for a professional golfer on a developmental LPGA tour. Traveled across the country from hotel to hotel and from course to course while she tried to earn full-time status on the LPGA tour.

Member of process improvement team tasked with standardizing and implementing processes company-wide. Account representatives work with HR leadership teams from many Fortune 500 and other large companies to implement recognition programs. Lead weekly training for 50 account representatives. Conducted one-on-one training for team members needing extra support. Filled in for account representatives out on extended leave, necessitating quick relationship building. Coordinated program flow from point of sale to creation to implementation to product delivery and post-delivery service.