Nicole Nelson Email & Phone Number

San Francisco Bay Area

San Jose, Ca

• Successfully worked with over 30 families and taught over 1,000 one-on-one and group lessons in clients' homes with students ranging from toddlers to adults• Adapted all lessons to fit the needs and goals of each student and ensured that all lessons included a solid foundation of water safety, stroke technique, and confidence and comfortability in the water • Utilized Google Forms to gather client availability and generate a summer-long schedule for all lessons• Sent calendar invites to each client and sent constant reminders to ensure all lessons ran smoothly and in a timely fashion• Maintained a constant stream of communication with clients as it pertained to progression in the water, advice about equipment and the swimming world, and any additional concerns or questions• Developed a COVID-19 waiver and protocol to ensure the safety of all clients

Santa Clara, California, United States

• Performed opening and closing procedures including opening/closing out points of sales, balancing point of sales drawers, preparing the bank deposit, and sending out manager emails with important information and sales numbers• Handled all managerial tasks when the general and assistant managers were unavailable• Assisted with training new hires about the point of sales system, online orders, standardizing procedures, and loss prevention policies• Delivered high-quality customer service during all interactions

Santa Clara, California, United States

• Processed payments and returns from customers while working on cash wrap• Oversaw and completed PPS, daily shipment, onesies, and necessary restocking during shift• Standardized the floor during the day, before opening, and after closing• Welcomed and engaged with customers as they entered the store, assisted them in finding items, started their fitting rooms, and maintained a high level of customer service during all interactions

Santa Clara, Ca

• Conducted eight in-depth qualitative interviews of unhoused individuals in Santa Clara County• Analyzed quantitative data regarding the deaths of unhoused individuals in Santa Clara County• Transcribed hour-long interviews to be coded and analyzed for scientific manuscripts• Co-authored, "Harms of encampment abatements on the health of unhoused people" in SSM - Qualitative Research in Health (https://doi.org/10.1016/j.ssmqr.2022.100064)

San Jose, California, United States

• Conducted community-informed, IRB-approved research with a community partner, Amigos de Guadalupe, a non-profit that works with immigrant communities • Worked with the community partner to conduct qualitative interviews (in Spanish) to gather the needs and demands of the Latinx, immigrant community

Santa Clara, California, United States

• Assisted with the Public Health Department's Peer Advising Program• Answered inquiries from peer advisors• Served as a liaison with peer advising supervisor• Oversaw responding to peer advising email• Coordinated first-year fall advising for first years and mandatory spring advising sessions• Processed and oversaw the processing of petitions to graduate for the entire department• Coordinated training/recruitment of new peer advisors

Santa Clara County, California, United States

• Greeted and checked-in students and members of the Malley Fitness Center• Enforced facility rules, ensured patron safety, and facilitated equipment check out• Provided high-quality customer service during membership sales

Santa Clara County, California, United States

• Advised students in the public health major about courses, Santa Clara University’s core curriculum, campus resources and internship opportunities• Completed Petitions to Graduate for Public Health Seniors to ensure they were on track to graduate

Santa Clara, Ca

• Acquired 500+ hours of voluntary service on duty responding to medical and trauma-related calls on Santa Clara University’s campus• Led calls, scribed for calls, took vitals, and performed necessary skills to ensure a high standard of patient care while emphasizing compassion for all patients• Attended regular trainings to maintain skills and learn new county protocols

Santa Clara, California, United States

• Handled shift scheduling and was responsible for filling calendar and monitoring shift switching • Took detailed notes of EMS meetings and attendance• Scheduled room for the EMT class and squad meetings• Was in charge of handling all squad certifications and ensuring they are up to date• Designed t-shirt and sweatshirts• Worked with the Public Relations Officer to coordinate Alumni Relations• Attended Weekly Leadership Team Meetings

San Jose, California, United States

• Assisted in maintaining and organizing data for various data entry projects• Worked closely with community health clinics to collect data on COVID-19 engagement and education • Compiled data from clinics into weekly reports for the County Board of Supervisors • Assisted with data entry at COVID-19 testing events• Attended weekly meeting to update staff on data entry projects and ensure the efficiency of all projects• Completed all data entry projects in a timely manner• Coordinated the assembly and distribution of 500 COVID hygiene kits for community health clinics• Adhered to company data guidelines as well as legal and regulatory standards

San Jose, California, United States

• Researched current literature to find best practices for the utilization of technology in community organizing and community campaigns and developed a summary of findings for community partners• Helped coordinate meeting times with community partners, prepare PowerPoints with updated data, and take notes for the various planning meetings of the Grassroots Community Organizing to Prevent Diabetes Project• Developed a factually accurate and approachable COVID-19 education curriculum (in both English and Spanish) for Community Health Workers to use across the county • Worked closely with CEO Dolores Alvarado

San Jose, Ca

• Conducted outreach with local community partners to present about Tuberculosis and maintained constant contact via phone and email to schedule presentation times• Completed 10 presentations about Tuberculosis prevention and treatment to vulnerable populations in the South Bay (in English and Spanish, 50-100 people per presentation)• Organized ongoing outreach on Excel spreadsheets and researched new potential partners that fit our needs assessment• Sorted all educational materials by language and ensured all presenters had materials in the languages of the communities they worked with

Bachelor Of Science - Bs, Public Health Science, Political Science; Biology And Spanish Minors, Cum Laude

Activities and Societies: Pi Sigma Alpha (Political Science Honors Society), Phi Sigma Iota (Language Honors Society), Dean's List.

Bachelor'S Degree, Political Science And Administration

Took direct enrollment courses with native Spaniards in the Political Science and Administration degree Courses Taken: International.

High School Diploma

Activities and Societies: First Honor Roll, California Scholarship Federation, Varsity Swim Team, Associated Student Body Leadership