Gurmeet Kaur Email & Phone Number

Tampa, Florida, United States

Bengaluru Area, India

• Led team of 25 health professionals to acquire and analyze health record data.• Planning and Implementing project execution module.• Identify process improvement areas and take initiatives to improve operational metrics like productivity,quality, TAT.Skills : Business Intelligence tools, Data Mining and Analysis, Project Management, Data Management,Leadership• Plan and manage budgets and logistics for all corporate deployments.• Planning & Implementing project execution module:• Delegate team for each deployment• Create operational reports and prepare MIS on daily/weekly/ monthly basis.• Build rapport with customers to increase renewals, referrals, cross sell and up sell opportunities.

Bengaluru Area, India

• Utilized CRM system data to track and analyse reports and maximize patient retention in center.• Analyse ERP System using MS Dynamics.• Planned and executed marketing programs based on market data analysis.• Empanel physicians, reviewed business performance with business head to decide coarse corrections to achieve quarterly targets.• Manage finances of the Facility, such as creating annual budgets, manage overhead costs, patient fees and billing.Skills : CRM Analysis, ERP Analysis, Business Intelligence and Analytics, Team Management, OperationsManagement• Manage day to day operations of the facility (involves people management, accounts management, customer relationship, indent process, data management & analysis).• Handle manpower management and inter-personal relationship.• Responsible for planning & execution of the marketing activities.• Significant training on MS Dynamics AX and MS Dynamics CRM• Responsible for bringing business and showcase conversions.• Manage finances of the Facility, such as creating annual budgets, manage overhead costs, patient fees and billing.• To empanel doctors• Responsible for maintaining & submitting daily sales report & relevant management information reports.• To attend meetings conducted by the Business Head to review business performance, fulfilment and decide coarse corrections to achieve quarterly targets.

Bengaluru Area, India

• Analyzed patient data to minimize insurance claims disallowance.• Conducted monthly quality assurance reviews to ensure medical records compliance standards.• Formulate and implement strategies and policies to ensuring smooth operation and optimize resourceutilization.• Manage the accounts receivable process in order to obtain maximum reimbursement and ensure that each account is worked via multiple methods to enable a thorough and timely reimbursement.• Ensure adherence to quality norms for medical records documentation.• Conceptualize and effective data quality management and compliance improvement process to streamline operations.• Lead and mentored the team of 15 to ensure accurate and compliant coding through a verification process to ensure proper coding.• Develop measures with effect for streamlining client support operations to provide exemplary customerservice; achieving total customer satisfaction retention and developing the database for potential new clients and providers.Skills : Business Intelligence Analytics, payer contracting, revenue cycle management, serviceagreements, performance optimization.Key Accounts Manager (Business Analysis/Operations/Implementations):A. Operations:• Expert in Account Management, ensure timely Problem/Complication management, Collection & Renewal for all for 10+ Client (Hospitals) with a team of 40+ Medical professionals• Team Management, Monitoring and TrainingB. Analysis and Product Development:• Proficient in Client interactions, Functional & Operational requirement gathering & translating it into business solutions. Act as a bridge between customers & development teamC. Implementation and Pre Sales:• User ID creation, Mapping of all Payers and the Provider, HIS integration, Mapping of all Billing/Tariff/Pharmacy/Packages/Rates with IRDA codes, Codification under FICCI and ICD guidelines.• Work closely with Hospital Operations, Billing, Insurance, IT and Accounts Teams for implementation

Master Of Science - Ms, Business Analytics And Information Systems, 4

Master Of Business Administration (Mba), Health/Health Care Administration/Management, A