Dock Coleman Email & Phone Number

• Recommended site improvements that decreased bounce rates by 15% and aligned with the U.S. Web Design Systems standards by integrating images, embedding videos, and adding plugins. • Increased website traffic by 8% and user engagement by 12% by developing and executing digital content strategies. • Coordinated with stakeholders, including agency officials and subject matter experts, to ensure website content was aligned with the agency's mission and goals. • Developed and implemented eCommerce strategies to increase online sales and revenue, including optimizing website design, improving user experience, and implementing digital marketing campaigns using mail-chimp. • Conduct detailed accessibility audits of web content, software, and digital documents against WCAG 2.2 and Section 508 standards, identifying compliance gaps. • Collaborate with web developers, content creators, and design teams to implement remediation strategies for non-compliant elements.

Uses Agile and Scrum practices to lead the development and maintenance of the NIAAA Navigator’s features and enhancements. Works with clients to improve their websites, e-newsletters, outreach, and digital knowledge, ultimately bringing them closer to successfully reaching their goals. • Helps translate business needs into requirements and tasks for website developers. • Managed and collaborated with development, design, and strategy teams to roll out several value-added updates to the ‘Core Resources on Alcohol’ section. • Supports NIAAA in maintaining the ‘Core Resource on Alcohol’ section, making recommendations for new improvements, identifying solutions to technical challenges, providing the requirements for the developers to update the page, and ensuring the section is 508 compliant.

Alexandria, Virginia

Supported a scrum team working on further development of the company website to include related items during online shopping to improve customer experience. • Oversee existing agile processes and work to mature their delivery. • Facilitate a collaborative Scrum events such as Daily Scrum, Sprint Planning, Sprint Review, Sprint retrospective & Backlog Refinement Meetings. • Facilitate and prepare for external end-of-sprint demonstrations. • Ensured teams had clarity of each user story, acceptance criteria agreed upon, stories ready for sizing and work getting delivered as committed. • Monitor and report status of the project to the management. • Responsible for ensuring the team lived Scaled Agile framework values and principle and follow the processes and practices that the team agreed they would use • Obtained resources for the team and protecting it from problems  Ensured there was a good relationship between the team and product owner as well as others outside the team • Proactively identify, resolve & escalate impediments/Risks/Issues when appropriate. • Guide the scrum team to find solutions that are effective and meet the needs of the business and success of the project • Shield the team from external disruptions during the sprint to allow team members concentrate on production of a workable product. • Ensure the Scrum team understands the goals, scope and product domain.  Helping the team understand the Scrum theory, practices, rules and values. • Prepare and publish status report weekly throughout the lifecycle of the project. • Work with business units to ensure Scrum team has what is needed to progress through Sprints. • Supports the product owner in writing user-stories that meet the INVEST criteria. • Prioritized/Refined the product backlog. • Tracks and report various metrics like the Burndown Chart and Team Velocity to monitor progress.

Populated and updated web pages with new and existing content(text, documents, images, and videos)Presented pros and cons of various design approaches to designteams management.Perform testing/debugging on software products as assigned.Identify bugs and shortcomings in software/systems as reportedcustomers.Managed the deployment of our emailing system within Salesforcefrom design to implementation.

Columbiana, Al

Responded to user service requests and resolve tickets. Managed user accounts within AD Manager application including disabling/enabling accounts and passwords resets.Dexterously aided user service requests; and resolve trouble tickets.Fostered end user satisfaction via a helpful, knowledgeable, and professional demeanor.Monitored Service Desk for tickets assigned to the queue and process first-in first-out based on priority.

Rockville, Maryland

1.able to type 80+ wpm with at least 95% accuracy.2. Transcribe, review, and interpret all lease data before entry into the database.3. Ensure all data is accurately and quickly entered.4. Review all documents that come in for accuracy (this makes the data entry people's jobs easier).5. Update and correct any and all inaccuracies in the database.