Jamal Armstrong Email & Phone Number

I’m a versatile professional and United States Air Force Veteran committed to high-quality, value-added service and support. I have proven leadership skills, managerial experience, administrative expertise, and the ability to positively impact company performance and profitability. I’m an excellent communicator with a strong work ethic, and excellent problem solving, planning, and decision-making skills. I am devoted to building and strengthening relationships and adept at managing multiple projects and deadlines in fast-paced environments.• Capitalized on DoD Veterans Administration (VA) partnership to reinforce $987K GYN specialty treatments, and amplified access to care for 138 veterans.• Ignited group insurance collection program. Analyzed 720 policies for accuracy and realized $285K group recapture.• Managed records release program. Drove 494 requests with 98% completed in less than 24 hours. Recovered $4.5K.• Screened 313 children for sports physicals and boosted throughput 149%--saved families $8K.• Sparked Service Treatment Record (STR) Program. Processed 319 service records and led AFGSC with a 99% on-time rate. Members secured $46K in compensation.• Managed Referral Management Center $217K contract. Led three personnel and supped 4.3K patient appointment. Team recaptured 312 referrals and $354K in outsourcing.• Anchored medical records program. Led certification of 524 flight records with zero overdue. Recognized as #1 Service Treatment Record (STR) Program in the Air Force. Awarded Airman of the Quarter (3rd Qtr 2015).• Recapitalized patient care. Scheduled 2.2K appointment and saved Department of Defense (DoD) $68.4K in flight medical referrals. Won 2017 AFSGC Clinic of the Year Award.• Earned CCAF degree and amplified leadership skills. Graduated Top 10% of Airman Leadership School class, 31 peers/earned Distinguished Graduate Award.• Managed DoD's 1st-ever electronic records filing system. Trained 50 members and cut 38% man-hours Group-wide.• Revamped 28th Bomb Wing naming convention and corrected critical flaw AFNET migration scheme. • Reconciled 15 COMPUSEC & 3 EMSEC deficiencies--BW IAO annual Site Assistance Visit SAV "Best in Wing."• Migrated 28 servers to AFNET. Removed servers from legacy domain with no downtime and no patient care interruption.• Administered $4.7M network infrastructure for 25 servers, 4 buildings, and 1.2K equipment inventory, valued at $1.7M.• Instituted server connection update. Added PharmAssist security patches--protected $4.7M pharmacy inventory.