· Create user personas through user research and statistical data· Define the correct interaction model and evaluate its success· Find creative ways to solve UX problems (usability/findability)· Set UX vision, milestones, and goals for the product and UX team· Develop user interface designs, user experience workflows, and improve the experience for the products· Maintain consistency of product marketing and branding align with company strategies and goals· Developed and maintain branding (both internal and external)· Help with guidance from desktop applications into cloud-based solutions of our product suite· Research UX improvements of core application initiatives· Held design review sessions of design concepts with stakeholders, leadership, and product teams· Facilitated UAT’s with product and QA teams· Evangelize better user experience practices and solutions based on design thinking methodologies

· Lead the global UX team (US, India, and Bangladesh)· Set UX vision, milestones, and goals for the product and UX team· Consult with clients and business leaders to maximize long term product goals· Created user personas through user research and statistical data· Found creative ways to solve UX problems though user research (usability/findability)· Develop branding and styling vision· Proactively proposed improvements to the product lines to senor leadership· Lead UX research initiatives to develop user empathy of the product lines and marketing strategy· Developed high and low fidelity mock-ups, prototypes· Helped with product planning and cost estimations

· Lead customer web branding/re-branding projects· UI/UX design lead of SAAS applications· Compiled a solution guide of company’s UI components to design solutions for clients using Balsamiq· Easily articulate design decisions and opinions, present design work, setup creative team meetings· UX field research and contextual inquiries· Develop concepts, personas, storyboards, and workflows· Developed concepts for mobile interfaces of SAAS applications· Implemented SEO standards in web-based applications· Evangelize better user experience practices and solutions to development and leadership team · Created high and low fidelity mockups

· Created web-based prototypes using HTML5, CSS3, SharePoint, and Sencha EXTJS· Created wireframes using Illustrator and Balsamiq· Optimized design workflow process and coordination with development teams· Performed usability testing of all solutions· Learned internal proprietary language (PSL) and created web-based components using PSL integrated into SharePoint environments· Perform maintenance and routine updates to web applications· Developed product user interface components and interactive elements based on Microsoft material design· Advocated enhancements and optimizations to websites/applications· Lead customer branding and rebranding projects

· Primary liaison between HR and IT departments· Responsible for tactical systems and process optimizations· Designed and supported HRIS (SharePoint, Lotus Notes, and HTML)· Supported and maintained database architecture initiatives using SharePoint, MySQL, and Lotus Notes· Improved web presents with improved marketing campaigns (330 to 1200 hits per month)· Provided training and support to over 8000 clients worldwide· Developed an Outlook recovery solution for corrupted .PST files an internal saving of $100K+

· Primary technical support and web developer· Maintained school portals and web applications· Preform help desk services and optimized processes for 80+ users

· Create custom animations and graphics in Adobe Flash and Adobe Director· Developed websites, mini websites, and visual presentations using PHP, HTML, Flash, and Director· Created interactive web learning application for financial institutions using Adobe LMS