* Supports Calendly users, primarily through email and live chat, by using a consultative approach to troubleshoot issues, resolving upwards of 200 cases per week* Assists users in simplifying scheduling by utilizing Calendly’s 20+ native integrations to optimize availability and automate correspondence for both personal and business needs* Goes above and beyond by creating personalized graphics to educate users about issues they are experiencing, consistently receiving praise from users and leadership for of outstanding quality of work

• Supports families interested in Connections Academy through outbound calls, inbound phone queues, emails, and live chats, assisting families through the enrollment process and serving as a subject matter expert• Uses a consultative approach with enrolling families to determine solutions to issues impeding enrollment that will be the most beneficial for families• Acts as an ambassador for schools and serving as a liaison between schools and families, resolving issues that may impede enrollment• Self-manages daily workflow in an organized manner, allowing me to consistently meet and exceed metrics and maintain a high quality of work

• Contacting over 600 potential learner inquiries telephonically for seven accredited academic partners daily, using rapport building and active listening to overcome objections, forwarding qualified candidates to the Enrollment Advisors• Providing support to a team of 10 by creating and distributing organization tools crucial to the success of the team, coaching of new policies and procedures, including training of new team members• Using primarily Microsoft Word, Excel, and Teams to collaborate cross-functionally on initiatives and projects across POLS

• Provided daily task management and schedule monitoring, including assigning opening and closing tasks, monitoring break and bump outs, ensuring they went out at a reasonable time consistent with operational needs, and prioritizing needs and requests for a staff of 30-40 employees• Facilitated daily staff meetings focusing on budget goals, safety procedures, new merchandise, and sharing special moments to cultivate a team culture• Resolved guest issues efficiently, while upholding company policies and delivering world class guest service• Provided training for new and updated procedures, as well as location and operation training for new employees in group and one-on-one settings• Assisted leadership with coordination of set up and strike of special events, including preparation and distribution of material, and monitoring staff coverage

• Assisted over 400 guests telephonically, booking vacation packages daily for a leader in hotel accommodations, occasionally upselling packages based on travel needs• Provided extensive support while multitasking and navigating several programs to ensure guest travel arrangements were secure• Developed and maintained pipelines of guests frequently travelling• Achieved and exceeded weekly and monthly booking quotas

• Provided daily task management, monitoring, and coverage for a staff of 5-15, including delegation of set up and strike tasks for dinner show actors• Delivered extensive support in group event scheduling and execution, securing contracts and resources for my subordinates, as well as set up and strike, focusing on timeliness and care for materials and artifacts• Developed organizational tools, primarily using Microsoft Word and Excel, to monitor subordinate attendance, track inventory and merchandise sales, and provide reminders for events