Dodos Dimitris Email & Phone Number

Athens Ho

• Technical Support Function: Leading a Team with main tasks too Organize & execute trainings to outsourced / in-sourced technicians/experts o Write up service/repair manuals, SOPs and manual for Service Network Managemento Manage Field Test campaigns for newly launched coolers & refrigerants o Develop Best Practices (SOP) for environmental friendly refrigerants approved by compressor suppliers & international refrigeration training centers o Monitor product CR/FFR to provide early warnings to Quality & R&Do Prepare Warranty cost factors per product & region o Build Tech Expertise on Post Mix, Beer Draughts & Coffee Machines • Systems & Tools expert. o Web Asset Management Business Owner: # Enterprise Global Platform Business Owner with significant contribution to the design & Global implementation. Platform awarded twice (2013 & 2015)# Design & implementation of Operational & Quality KPIs/reports in Global platform & in BI Dashboard. KPIs monitored Monthly/Quarterly# Design & Implementation of Costing & Invoicing calculation mechanism via Global platform# Mapping of local operations aiming to a standardize operating model# Integrated Service (SOPs, Ops set up & System) roll out in more than 5 countries # Design & Implementation of Technical Audits Process & Platformo Integration/Implementation of pioneer Service Solutions/Platforms (with Service Tech Support Team) # Spare Parts Web Platform/Technical Portal ((Docware/Quanos) - Design & Implementation* Formulate a team with experts from various entities during the implementation phase* New consolidated reports designed to retrieve the needed data* Project sign off & hand over to Spare Parts Team  Introduce AR technology (Gemvision) for Remote Tech Trainings, Support & Tech. AuditsUninterrupted Customer support (Tech Trainings with a great Audience & Videos). Remarkable savings Introduce Digital Forms (FastField app) Digital forms via dynamic/configurable surveys as per business needs

Athens Ho

Main Responsibilities On top of previously described:Reporting related to Customer Service operations:o Profit & Loss statement of services function per region, incorporating HFM reporting o Put in place a reporting system in HFM software for monitoring warranty cost regionallyo Warranty actual costs reporting per geographical entityo Warranty cost budget, actual and estimated factors per product & region for budgeting purposes, based on historical failure rates, actual costs and improvements carried out in products.

Athens Ho

Main ResponsibilitiesOn top of what previously described:• Project management across the board regarding the design, set up and roll out from scratch of a service company in Cyprus to comply with a services outsourcing project of the Coca Cola Hellenic in Cyprus. o Set up of a Refurbishment centre, a Spare Parts Warehouse & a field service network covering all Cypruso Implement a local ERP system, providing the specifications for the needful customizations o Implement the procedures with local 3PL for placement/ removal movements o Monitoring day to day business, till job was given to a local manager.

Athens Ho, Greece

Main Responsibilities• Evaluate existing & potential service partners providing feedback to customer service manager.• Assist Customer Complaint Manager in the assessment of major customer complaints proving all the needed data received by service network or market surveys.• Compilation of technical training & rework manuals based on the data received from Product Management / Product Development for local Customer Service departments & Customer Service Networks• Provide initial trainings to Frigoglass technical trainers and to Key Customers upon request• Carry out Field Test project for new ICMs identifying product inefficiencies during field test period & monitor the performance of newly launched ICMs.• Monitor models failure rate for ICMs serviced by Frigoglass Service Network to identify quality & performance issues notifying accordingly Product Development Department. • Evaluation of critical incidents when requested providing the respective reports with the findings

Athens, Greece

Main Responsibilities:• Daily supervision of a 15 field service technician team.• Daily evaluation and costing of the performed repairs from the national service network.• Evaluate existing & potential service partners providing feedback to Service Network Supervisor & technical Services Manager• Preparing the material for technical trainings and perform the trainings to national service network and own technicians after the received training from OEMs (GE - LIEBHERR - ARISTON - SAMSUNG – KORTING) on new models and technical improvements.• Technical Evaluation reports to Marketing department for new products.• Monitoring the spare parts availability, proposing the respective safety stocks.• Report to Technical Service manager for the service network performance• Monitoring the failure rates for the under Warranty appliances to early identify epidemic product inefficiencies notifying them to OEM Services departments asking for compensation.• Support Marketing Department on product launches & presentations to Fourlis Sales team & retail Sales network (i.e. Kotsovolos-Dixons, Electronet, Elektroniki Athinon) for technical specification & characteristics.• Set up and monitoring of technical support for cooling appliances domestic and commercial (refrigerators, water cooling systems, icemakers small and big and freezers) installed in the Olympic Games facilities during the ATHENS 2004 OLYMPIC GAMES.

Athens, Greece

Main Responsibilities• Daily follow-up of 4 in house & 12 onsite technicians.• Preparing the material for technical trainings and perform the trainings to national service network and own technicians after the received training from OEMs (GE - LIEBHERR - ARISTON - SAMSUNG – KORTING) on new models and technical improvements.

Athens, Greece

Main Responsibilities• Daily follow-up of 8 in house & 12 onsite technicians.

Athens, Greece

• Field technician for onsite & in house repairs of domestic appliances (refrigerators, cookers, washing machines) Samsung – General Electric – Neff – Korting – Fourlis Europa

Athens, Greece

Main Responsibilities• Maintenance of cooling, mechanical and electrical plant installations. Repairing the equipment (frying pans, refrigeration static and rotational tunnels, cutting, mixing and filling machines, steam boilers, ovens) for producing cured meat products (like ham, sausages, etc.), precooked meat products and other precooked meals.

Education record

Activities and Societies: Authorizations for Professional Ability • Installations & repairs at cooling appliances & circuits • Electrical.

Education record

Education record

Education record