Deanna Oglesby Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Support the General Manager in ensuring exceptional staff and guest experiences, while overseeing daily operationsand fostering a cohesive and high-performing team environment.· Collaborate with the General Manager to develop and implement strategic plans to improve business performanceand achieve organizational goals. Oversee vendor and corporate communications.· Play a key role in recruiting, training, and mentoring new employees to ensure a high-performing team· Ensure compliance with company policies, procedures, and regulatory requirements across all departments· Monitor customer feedback through surveys or other channels to identify areas for improvement and implementedappropriate action plans· Cultivate a positive work environment by fostering teamwork, recognizing achievements, and promotingprofessional development opportunities

Chicago, Illinois, United States

· Ensure adequate staffing coverage is maintained for a team of up to 80 employees. Responsible fortracking attendance for staff members, maintaining a high level of professionalism and confidentiality.· Work closely with the People & Culture (HR) department in regards to confidential communicationabout attendance situations and software functions. Responsible for auditing payroll for the entire staff,checking pay codes, hours, time punches, and time off balances.· Communicate efficiently with other team members in person and online (email and chats). Responsiblefor facilitating and enforcing company policies, as well as communication regarding company policies(including disciplinary communication). Support floor as an MOD when needed. Investigate and resolveescalated or difficult customer service issues or complaints when needed.· Assists in team recruitment, interview communication, hiring, and training of team members.· Collaborates with upper management about labor to revenue costs, running reports regarding thatinformation and adjusting to goals regarding those percentages.· Self-motivated and self-starting at work. I handle team communication in regards to reminders,changes/updates from the upper management team and corporate. I update document andknowledge resources for daily use. Responsible for majority of document integrity for the Chicagovenue staff and usage.· Daily use of Google suite, functioned in Dayforce (Ceridian) for 10 months, and am now using ADP.Responsible for detailed understanding of scheduling/HR software. Responsible for filing ofdocumentation in personnel files, recording warnings, conversations, and developmentcommunication.

-Was hired as an entry level agent, but then was promoted to a Supervisor in May 2021, where I am asupervisor over a team of agents- average of 20, but have managed up to 30. Part of my responsibilitiesalso include overall team management, for an account with over 100 agents.- Ensure quality service in taking calls and responding to emails by using empathy, companyexpectations, thorough communication skills, clear language, enthusiastic tone, and professionaletiquette. I am responsible for taking some escalated customer calls as well.- Communicate efficiently with other team members using Teams, Email, IM, and phone system to ensurequality consistency and maintain high standards for the client. Responsible for facilitating one-on-onecoaching sessions with agents, documenting those sessions, as well as communication regardingcompany policies. Investigate and resolve escalated or difficult customer service issues or complaints.- As an agent, was responsible for reviewing applications for the client's program thoroughly andefficiently, while maintaining other tasks (such as calls and emails). As a supervisor, I am responsible formonitoring the quality of reviews and contacts performed by agents. Responsible for training new hiresas well as creating training materials.-Self-motivated and self-starting at work. I handle team communication in regards to reminders,changes/updates from the client, as well as updating agent knowledge resources for daily use. I alsohandle some account management by making sure tasks are being completed based on the contactvolume, which includes application investigation, making judgment calls, and problem solving.- Daily use of Office software, including Microsoft Word, Excel, Outlook, etc. Used systems such asInContact, Happitu, and client software for application review.

Chicago, Illinois, United States

-As an agent, was responsible for reviewing applications for the client's program thoroughly andefficiently, while maintaining other tasks (such as calls and emails).-Daily use of Office software, including Microsoft Word, Excel, Outlook, etc. Used systems such asInContact, Happitu, and client software for application review.-Ensure quality service in taking calls and responding to emails by using empathy, companyexpectations, thorough communication skills, clear language, enthusiastic tone, and professionaletiquette.-· Communicate efficiently with other team members using Teams, Email, IM, and phone system to ensurequality consistency and maintain high standards for the client.

Powderly, Kentucky, United States

-Provided a patient and positive environment for students, creating a safe environment. -Adapt to new school depending on job accepted daily, as well as the grade-level, that one will be teaching; this includes reading teacher instructions, staying up-to-date on county-wide policies, and keeping an open mind to administration.-Be flexible in agreeing to last-minute “calls” to schools of all ages.-Maintained knowledge of basic education needs for current schools in the region and follow instructions carefully left by the original teacher.

Lancaster, Pennsylvania, United States

· Provide assistance with checking in guests and creating a hospitable greeting experience.· Maintain quality customer service by answering room calls and providing answers to questions aboutthe local businesses and life.· Create a welcoming environment for loyal and new guests by creating reservations over the phone andin person on the computer system.· Inspect and upkeep gift shop and restroom facilities for cleanliness.· Sell rooms and collect fees from customers as well as record details of attendance, sales, receipts,reservations, or repair activities.· Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal ofunruly patrons.

Seward, Ak

Seasonal Hire-Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.-Create another unforgettable experience in the visitor's venture into small-town Alaska through conversation and genuine interest.-Supervise Retail Sales Associates and obtain an order of efficiency concerning breaks, delegating tasks, and communication with managers and supervisors.-Recommend, select, and help locate or obtain merchandise based on customer needs and desires.-Clean shelves, counters, and tables.

Bowling Green Area, Ky

-Greet customers and ascertain what each customer wants or needs.-Answer customers' questions about merchandise and advise customers on merchandise selection.-Help customers try on or fit merchandise.-Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.-Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. -Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Bowling Green Area, Ky

-Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.-Communicate with other staff to resolve problems with individual students.- Enforce tracking of visitor's with residents by logging the entry and exit of individuals. Answer telephones, and route calls or deliver messages.-Determine the need for facility maintenance and repair, and notify appropriate personnel.-Sort and distribute mail.

Seward, Ak

Seasonal Hire-Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.-Create another unforgettable experience in the visitor's venture into small-town Alaska through conversation and genuine interest.-Supervise Retail Sales Associates and obtain an order of efficiency concerning breaks, delegating tasks, and communication with managers and supervisors.-Recommend, select, and help locate or obtain merchandise based on customer needs and desires.-Clean shelves, counters, and tables.

Greenville, Ky

-Provide assistance with staff selection, training, and supervision.-Maintain quality of pool water by testing chemical levels.-Warn recreational participants of inclement weather, unsafe areas, or illegal conduct.Inspect recreational facilities for cleanliness.-Sell and serve refreshments to customers.-Sell tickets and collect fees from customers as well as record details of attendance, sales, receipts, reservations, or repair activities.-Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.

Bachelor Of Fine Arts - Bfa, Performing Arts

Activities and Societies: Alpha Psi Omega; Honors College Graduate w/ Capstone project

Education record

Activities and Societies: Chorus, Marching Band, Concert Band, Drama Club, Beta Club, Honors Society