Community organization group built toward the goal of putting dog parks in undeserved areas.

Assisted customers in lobby and over the phone with appointments and assistance with anything the Technicians or Doctors needed.

As of March 2017 I took the Customer Service Taskforce (skill 10) mentor position.This is a middle management position where I assist other agents as a call escalation point. This is a teaching position and it will help me toward my goal of becoming a Trainer at my company.

Customer service inbound call center B2B position dealing with a myriad of customer issues. Trained skills include: Proprietary, Branded Debit, After Hours Credit, Special Services, MasterCard and many others. Utilizing Salesforce I worked a ticketing system to resolve customer issues.

Pet, event and special needs photography. Past photography jobs include freelancing for Gannett Company publications Prattville Progress and Montgomery Advertiser, events for the Prattville Autauga Humane Society, and individual clients upon request. Time management and event coordination are major factors in the success or failure of any freelance photography endeavor.

Middle management, team builder position. Responsible for opening and closing including all cash management duties. Responsible for execution of plan-o-grams, resets and updates. All customer service duties including register, answering calls and handling customer issues on a multi-line phone system and up-selling all sales opportunities. The Event Planner's duties include setting up events, contacting media outlets, setting up doing photography and working the events. Also required to keep an up to date list of local farmers who work these events to keep everyone organized.

Grocery store cashier duties, including customer service, handling money, deescalation of stressful situations, lifting/carrying, time management, and capacity to adapt to changing schedules. Event Planner duties involved customer ordering/catering for events such as graduations, weddings, and other parties.

Loan generation, including cold calling and rewriting loans for larger amounts. Helping customers with their loan application paperwork and associated data entry. Offering advice in purchasing of proper loans and loan insurance to meet specific needs. Duties also included loan collection & skip/trace. Routinely involved long periods of call-center level work finding customers to resolve late accounts, and sending mailers where required. Collections work also involved managing company calendar to allow for personal meetings with customers where in-person resolutions were required.

Loan generation and collections for two physical locations in the Montgomery and Prattville, AL areas. In-store late payment collection was handled both over the phone and in person. Route collections were also required, involving personally visiting the customer's address to talk with them about their accounts, often in dangerous locations.

Competitive asset management and customer service position requiring long hours and difficult, physically demanding work. Responsible for financial well being of my store, sales, HR and top level incident escalation.