Dolores Cano Email and Phone Number

• Work with Global RS Sites to identify and implement process improvements and controls • Review RS processes to ensure adherence to Standard Operating Procedures and job-aids • Act as liaison to Compliance, Audit, Risk, Fraud and/or Finance to address any process gaps • Interface with Senior Leadership on processes, improvements, and controls • Lead root cause analysis on identified defects, operational risks, CTC Misses, etc. • Conduct periodic process control assessments • Identify training needs through monitoring and analysis • Review and update customer service letters, as applicable • Perform special projects and additional duties as assigned • Lead and participate in special projects around RS processes • Review and update Job Aides and Standard Operating Procedures • Supporting Surveillance and Audit Review Teams and Leaders .