Dolores Fitzpatrick Email and Phone Number

• Responsible for the processing, routing and archiving Bard documentation using Master Control electronic data management software. Strong attention to detail and ability to Multi-task. Understand and follow compliance requirements, including the ability to interact with internal/external customers, auditors and other professionals

Schedule work orders and relay customer, customer service, and/or management communications to installers/technicians and operations to meet customer expectations. Coordinating routes, provide technician information, adjust routes, on time appointments. Effectively communicate both written and verbally with all levels of the organization, daliy customer service skills, phone skills, 65 wpm

Testing and implementing quarterly MS Security & Window patch releases, new applications, and software updates that are required in the messaging environment production

Testing and implementing quarterly MS Security & Window patch releases, new applications, and software updates that are required in the messaging environment production. Mobility testing

Supporting the end users in the Microsoft Exchange environment. Application training to both users and the helpdesk, creating standard operating procedures for the helpdesk agents. Create, document, and analyze detailed test plans. Identify any document defects, questionable functions, errors, and inconsistencies in software program, outputs, online screens and content. Change/Add permissions for user accounts using Active Directory Users and Computers.