Daniel Olsen Email & Phone Number

Colorado, United States

• (VZW Home Fusion, VZW 5G, Business Operations, Remote Tech Cracked Screen Repair and Peloton Repairs)Managed Asurion’s Remote Technician Contractor Network (Nationally) along with Mountain Region Franchise owner.
• Created Escalation process and template for Regional Service team to use (Company adopted) Mitigate risk
• Consistently exceeded established financial Success Rate% KPI goals from 68% to 72% or > increasing bottom line profit by 4-7%
• Fostered relationships of trust with owner/operators to ensure performance compliance which yielded top performing region consistently
• Managed day to day business operations for service repair needs. (Multiple diverse business models)
• Collaborated with cross-functional teams to identify growth opportunities and process improvements

Colorado Springs, Colorado, United States

• Launched and Managed Asurion’s Extended Warranty Pilot program for Sears Home and Outlet Stores (SHOS) within a specified region. Partnered with 13 District Managers, store owners/corporate locations to ensure.
• Fostered relationships with SHOS Executive Leadership, District Managers and Store Owners.
• Conducted weekly business reviews with Corporate and DM level support.
• Created 2X2 reporting for DM’s to help focus on the opportunities within their districts.
• Assisted business teams with POP content and placement to help drive sales.
• Performed site visits to ensure program content and knowledge base was applied "Win the Hearts, Minds and Hands" (Coaching)

Dallas Texas

• Managed N.E.W/Asurion’s Remote Technician Contractor Network (Region) for 5 business verticals.VZW Home Fusion, Outdoor Power Equipment, Set Up and Delivery, Major Appliance and Consumer Electronics Repair.Selected.
• Successfully launched VZW Home Fusion program within my region.
• Recruit and trained independent contracted technicians to perform Installations and or repairs.
• Provided knowledge base and training regarding National Electronics Codes for grounding.
• Managed day to day Field Operations for all business verticals.
• Conducted onsite inspection and audit of repairs being performed real-time

Charlotte, North Carolina, United States

A leading international specialty contractor providing cable and satellite TV installation and maintenance services.Managed day-to-day operations of multiple offices of 350 - 400+ employees and 125 third-party subcontractor partners, fostering efficiency and profitability by analyzing gaps in multi-unit business trends. Optimized efficiency by recruiting.

Texas, United States

The nation's largest home service sales, installation, and repair provider.Led retail sales, services, and installations for 16 store locations, delivering 80K work orders annually for Texas and New Mexico. Sustained district profitability, providing superior customer service and employee experience.KEY IMPACT Amplified Home Theater sales and installation.

Colorado And Texas

Managed Installation leaders and technicians in multi unit end to end Service Excellence not only for Internal clients but all external as well. Led retail sales for services, and installations for 16 store locations within the Region, (Colorado and Texas) Responsible for installation services and delivery maintaining Region profitability and ensuring.