Dominic Stacey Email & Phone Number

Brisbane City, Queensland, Australia

Brisbane, Queensland, Australia

I returned to ECQ to this work in their Business-as-Usual Service Desk. I resumed duties to provide support for Returning Officers during by-elections, and took on the following First, Second and Third level support duties:- Responded to incoming user support requests via phone, email, and the Jira Support Portal. These requests were categorized and.

Brisbane, Queensland, Australia

After my work on the Local Government election, ECQ offered me the opportunity to lead the technical support team employed to support election staff for the 2020 State Government election. Responsibilities of my role included: - Assisted in the recruitment and rostering of five technical event support staff. - Managed a team of four technical event support.

Brisbane, Australia

This dynamic role has been an exciting challenge, requiring flexibility to assess and adapt to changing requirements. Some of the duties I undertook during the position include: - Identify and document technical support requirements for the Election project. - Assist in the development, testing and support of a complete package of hardware (including a.

Toowong, Queensland, Australia

The Service Desk was the first point of contact for all incoming IT incidents and requests. As a Second Level Service Desk Analyst, I was the first point of escalation for the Service Desk Analysts. My responsibilities included:- Mentor and coach Service Desk analysts to resolve issues at first point of contact where possible, then consult and escalate as.

Milton, Queensland, Australia

Duties in this role included: Level 1-3 desktop support; Active Directory User and Computer account management;SCCM 2012 application packaging, deployment and troubleshooting;Managed Operating Environment (MOE) task sequence development and deployment, with a focus on developing a production MOE for Windows 10;Group Policy management and.

Brisbane, Australia

The Technical Services Officer provides second and third level support to multiple business entities within the Sonic Healthcare Group. This role works closely with other teams within Sonic to ensure that core systems provide the functionality required by each business entity, and to ensure that locally managed systems conform to appropriate Sonic.

Fortitude Valley

- Responding to requests for technical assistance through EasyVista ITSM, ensuring that the highest standards of customer service are maintained at all times- Diagnosing and resolving technical hardware and software issues- Partnering with end users to guide them through appropriate action - Ensuring support is in line with agreed Service Desk procedures.

Newstead

The Watpac Service Desk is spread across four offices. They are the first point of contact for all incoming IT faults, inquiries, and procurement. My responsibilities in this role included:- Log all incoming Service Desk incidents and service requests HEAT ITSM, with comprehensive details.- Liaise with Service Desk team members to manage and allocate work.

As part of my duties as a Billing Operations Officer:- I developed business reports using SQL. This required liaising with end users to gather business requirements, designing and implementing the new report to integrate with existing business processes.- I provided technical application support for over 150 internal users, including user accounts.

As the Acting Team Leader for the Billing Operations Team, I supervised a team of three, undertaking human resource management, including the development of workforce plans, work allocation processes, performance management and career planning strategies. I undertook the training of my staff members in operational processes using SQL, Crystal Reports, VBA.

Assessed customers water consumption using the HiAffinity billing system.Worked with the High User Team to achieve targets in a short time frame.Managed and balanced the water meter ledger on a daily basis.Managed the retrospective billing of a large numbers of domestic and commercial accounts.Used Excel spreadsheets and Access databases to reconcile water.

Created internally generated briefs and correspondence items on the Mincor v4 correspondence tracking system. Liaised with the Executive Correspondence Team (ECT), the Director-General's office and the Assistant Director-General's Office for quality assurance checking on correspondence items.Monitored the Executive Director's email inbox and liaising with.

Managed emails and appointments for Regional Manager.Assisted Project officer with budget allocation. Developed a filing system for the Regional Manager to allow him to find files quickly and easily.Managed the Regional Manager's emails and calendar through Outlook.Answered phone calls from both internal and external clients as required.Liaised with all.