Benjamin D. Email & Phone Number

Tinley Park, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

• Led the technical integration of new organizations acquired during M&A, seamlessly migrating client data and legacy production systems, while ensuring continuity of daily operations.• Designed and implemented a Zero Trust Network Access (ZTNA) system, enhancing the remote access security architecture and user experience.• Proactively monitored and maintained the Windows Server environment, both on-premise and in the Azure Cloud, ensuring high availability and performance while anticipating future needs based on organizational growth projections.• Served as the single point of contact for Tier 3 escalations in the Chicago Datacenter/ Office, ensuring high availability of all IT systems and providing technical support to all locations, demonstrating strong cross-site coordination and problem-solving skills.• Performed security systems assessments based on IT Security Compliance audits, identifying areas for improvement and performed technical remediation for recertification.• Analyzed user needs and implemented solutions to optimize IT infrastructure and tools, improving system usability and staff experience across the corporate landscape.• Planned and implemented hardware and software upgrades to meet evolving business needs and maintain optimal system performance.• Troubleshooted and resolved network incidents, providing daily operational support and maintaining the core network infrastructure, demonstrating strong problem-solving and analytical skills.

Chicago, Illinois, United States

Primary Client Engineer - Field Operations• Work directly with client IT Staff and/ or POC to harden security posture and enhance business-facing IT systems.• Analyze recurring problems and recommend solutions, products, or technologies to meet business-driven goals.• Contributed to ongoing process improvement activities that enhance usability and add value to the client's staff experience.• Define and analyze future objectives, while considering possible issues, or organizational impact of information systems.• Manage the overall system environment, and utilization to ensure the high availability of IT Systems & Services to serve business needs.• Perform as needed all expansion and upgrades for both hardware and software.• Support and assist with developing security training plans for clients when requested.• Identifying, diagnosing, and resolving network problems as needed while providing daily operational support and system administration for core network infrastructure.

Chicago, Il

• Team lead for our PC operating system upgrade project. Using the SCCM (now MECM) system to upgrade 800+ Windows 7 PCs to Windows 10 across our entire organization.• Participating as a subject matter expert, representing the IT dept., for all current on-demand proposals which aim to expand the organization's reach and provide targeted, sustainable recovery.• Monitor maintain and update both physical and virtual servers in our primarily Microsoft environment.• Experienced administrating in a VMWare virtualized environment, currently.• Maintaining secure network access at all levels while managing user access on systems across the organization.• Responsible for the integrity of critical systems, including our clinical and billing software, Exchange system, and file servers.• Evaluate current hardware and software, review new technologies and make recommendations for replacement, if necessary, to increase productivity and efficiency.

Great Lakes, Il

Technical Responsibilities• Configure and proactively troubleshoot network devices, including technologies associated with Local and Wide Area Networks, respectively.• Complete all required hardware upgrades and repairs to both user end and network devices to maintain network connectivity.• Establish VPN tunnels with jump mission sites to secure the traffic in transit and allow network access.• Maintaining operational integrity using IPSEC/ GRE tunnels over backbone connections via satellite communications.• Maintain quality of service on all Cisco devices, ensuring network traffic flows efficiently.• Monitor a high priority network infrastructure in a combat environment.Senior Leadership Responsibilities• Plan and construct network diagrams used in communications training exercises.• Develop a training curriculum to instruct all 23 junior network administrators, enhancing their technical knowledge in the IT field, and ensuring their deployment readiness.• Delegate responsibility based on individual strength to assure successful completion of mission tasks within established deadlines.

Elk Grove, Il

• Coordinate, schedule and plan failovers for all secondary circuits across the United Network according to site diagrams ensuring network availability.• Assist Escalation Management as the first line of troubleshooting efforts during high visibility network outages.• Proactively monitor network equipment and circuits in United Airlines Global Network Operations Center.• Coordinate with 3rd party vendors to resolve circuit-related issues and routine infrastructure changes.• Maintain records and report monthly flight delays and outages to ensure vendors comply with contract service-level agreements.• Monitor HP Network Node Manager and Cisco Prime for alerts from device polling to ensure proper network performance of wireless and Ethernet LANs.• Use HP's Service Manager (ITSM) ticketing system for incident tracking of network-related trouble calls and change requests.

Chicago, Il

• Established a process to upgrade the Operating System and hardware replacement of 200 desktops and laptops over a 5 month time period.• Audited several vendor accounts and saved the company $3500 from the overpayment of funds.• Provide tier 1& 2 support to over 180 employees working in 3 separate offices, several of which travel and worked remotely.• Maintain network computers, to include continuous updating of software and virus definitions to stay compliant with Information Assurance guidelines.• Ensure completion of required back-ups for recovery of clients' email, copies stored within FINRA compliance.• Aided with scheduled server maintenances to provide consistent access to user documents and devices.

Great Lakes, Il

• Tier 3 support conducted on several campus area networks with over 8000 users.• and over 300 Cisco devices• Performed extra duties as Equipment Manager, in charge of our spare equipment inventory for hardware replacement, in case of device failure.• Install and cable access and distribution layer Cisco switches for all Navy and Marine Corps bases in the states surrounding Lake Michigan.• Document and perform network changes and upgrades for over 300 Cisco devices.• Replace failed equipment and restore to original configurations using FTP servers.• Experienced using SolarWinds (SNMP) monitoring tools to detect network connectivity issues.• Configure port-security, monitor port status and troubleshoot violation instances.• Configure VLAN's to secure and manage traffic flow from various network resources.

Great Lakes, Il

• Tier 2 support conducted on several campus area networks with over 8000 users.• Focused on providing quality technical support while interacting directly with customers.• Ensure all user help requests are promptly addressed and resolved according to SLA standards.• Engage in team brainstorming aimed at providing working solutions to reduce the frequency of reoccurring issues.• Installed, maintained and/or upgraded hardware, software and peripherals, as necessary.