Benjamin D. Email & Phone Number

Tinley Park, IL, US

Chicago, Illinois, United States

Chicago, Illinois, United States

• Led the technical integration of new organizations acquired during M&A, seamlessly migrating client data and legacy production systems, while ensuring continuity of daily operations.
• Designed and implemented a Zero Trust Network Access (ZTNA) system, enhancing the remote access security architecture and user experience.
• Proactively monitored and maintained the Windows Server environment, both on-premise and in the Azure Cloud, ensuring high availability and performance while anticipating future needs based on organizational growth.
• Served as the single point of contact for Tier 3 escalations in the Chicago Datacenter/ Office, ensuring high availability of all IT systems and providing technical support to all locations, demonstrating strong.
• Performed security systems assessments based on IT Security Compliance audits, identifying areas for improvement and performed technical remediation for recertification.
• Analyzed user needs and implemented solutions to optimize IT infrastructure and tools, improving system usability and staff experience across the corporate landscape.

Chicago, Illinois, United States

• Primary Client Engineer - Field Operations
• Work directly with client IT Staff and/ or POC to harden security posture and enhance business-facing IT systems.
• Analyze recurring problems and recommend solutions, products, or technologies to meet business-driven goals.
• Contributed to ongoing process improvement activities that enhance usability and add value to the client's staff experience.
• Define and analyze future objectives, while considering possible issues, or organizational impact of information systems.
• Manage the overall system environment, and utilization to ensure the high availability of IT Systems & Services to serve business needs.

Chicago, IL

• Team lead for our PC operating system upgrade project. Using the SCCM (now MECM) system to upgrade 800+ Windows 7 PCs to Windows 10 across our entire organization.
• Participating as a subject matter expert, representing the IT dept., for all current on-demand proposals which aim to expand the organization's reach and provide targeted, sustainable recovery.
• Monitor maintain and update both physical and virtual servers in our primarily Microsoft environment.
• Experienced administrating in a VMWare virtualized environment, currently.
• Maintaining secure network access at all levels while managing user access on systems across the organization.
• Responsible for the integrity of critical systems, including our clinical and billing software, Exchange system, and file servers.

Great Lakes, IL

• Technical Responsibilities
• Configure and proactively troubleshoot network devices, including technologies associated with Local and Wide Area Networks, respectively.
• Complete all required hardware upgrades and repairs to both user end and network devices to maintain network connectivity.
• Establish VPN tunnels with jump mission sites to secure the traffic in transit and allow network access.
• Maintaining operational integrity using IPSEC/ GRE tunnels over backbone connections via satellite communications.
• Maintain quality of service on all Cisco devices, ensuring network traffic flows efficiently.

Elk Grove, IL

• Coordinate, schedule and plan failovers for all secondary circuits across the United Network according to site diagrams ensuring network availability.
• Assist Escalation Management as the first line of troubleshooting efforts during high visibility network outages.
• Proactively monitor network equipment and circuits in United Airlines Global Network Operations Center.
• Coordinate with 3rd party vendors to resolve circuit-related issues and routine infrastructure changes.
• Maintain records and report monthly flight delays and outages to ensure vendors comply with contract service-level agreements.
• Monitor HP Network Node Manager and Cisco Prime for alerts from device polling to ensure proper network performance of wireless and Ethernet LANs.

Chicago, IL

• Established a process to upgrade the Operating System and hardware replacement of 200 desktops and laptops over a 5 month time period.
• Audited several vendor accounts and saved the company $3500 from the overpayment of funds.
• Provide tier 1& 2 support to over 180 employees working in 3 separate offices, several of which travel and worked remotely.
• Maintain network computers, to include continuous updating of software and virus definitions to stay compliant with Information Assurance guidelines.
• Ensure completion of required back-ups for recovery of clients' email, copies stored within FINRA compliance.
• Aided with scheduled server maintenances to provide consistent access to user documents and devices.

Great Lakes, IL

• Tier 3 support conducted on several campus area networks with over 8000 users.
• and over 300 Cisco devices
• Performed extra duties as Equipment Manager, in charge of our spare equipment inventory for hardware replacement, in case of device failure.
• Install and cable access and distribution layer Cisco switches for all Navy and Marine Corps bases in the states surrounding Lake Michigan.
• Document and perform network changes and upgrades for over 300 Cisco devices.
• Replace failed equipment and restore to original configurations using FTP servers.

Great Lakes, IL

• Tier 2 support conducted on several campus area networks with over 8000 users.
• Focused on providing quality technical support while interacting directly with customers.
• Ensure all user help requests are promptly addressed and resolved according to SLA standards.
• Engage in team brainstorming aimed at providing working solutions to reduce the frequency of reoccurring issues.
• Installed, maintained and/or upgraded hardware, software and peripherals, as necessary.