Head Of Ict Customer Interaction
CurrentDriving Kistler's digital journey, by ensuring the seamless functionality of kistler.com and "myKistler" portal, consistently delivering exceptional customer experiences and robust support.- Lead the improvement and operation of kistler.com and "myKistler" customer portal, along with crucial backend tools like e-commerce, CMS, DAM, PIM.- Lead the "ICT Customer Interaction" department, overseeing both technical and personnel management.- Manage all essential cloud-based tools for website and portal operation, including release and update oversight.- Contribute to one of Kistler's strategic development projects, focusing on the enhancement of platform capabilities.- Coordinate platform changes and oversee their implementation through in-house or external partners.- Oversee budget and costs for the "ICT Customer Interaction" department, including supplier management.- Foster collaboration with various business stakeholders and ICT teams, enhancing cross-functional synergy.- Ensure comprehensive documentation of all developments and interfaces.
