Troy Wright Email & Phone Number

Novi, Michigan, United States

Saline, Michigan, United States

Responsible for the sales administration team in the United States. I lead a team of sales administrators that are responsible for all purchase order entry from customers and sales order entry to our overseas factories. My responsibilities include managing the team, pricing, costing, ensuring all SOPs are followed and update and train on any new procedures that arise. I communicate with colleagues in Switzerland and Germany every day and ensure that the communication is understood by all individuals. I am responsible for our monthly aging report that I monitor to ensure timely payments are made to Liebherr or I provide the explanation to our accounting department. I support the Sales Managers for delivering on-time quotations, answers to technical questions, ensuring the on-time delivery, and expediting for customers. • Leadership – Provide guidance, training, and develop team members.• Costing – Responsible for all costing and pricing for USA.• BaaN Key User – I need to know our ERP system to maintain accuracy and run the needed reports.• Quotations – Discuss customer application with sales managers and recommend the proper equipment needs.• Order Entry – Responsible for monitoring orders into our system, placing purchase orders to our factories and ensuring accuracy.• Invoicing – I am responsible for the monthly aging report for our division.• Documentation – Responsible for all training documentation for future new hie and for current staff to refer to when needed.

Saline, Michigan

Responsible for costing, quotation, and all supporting documentation for each job. Primary contact for ordering, negotiating, and purchase order for machines. Responsible for all invoicing and assist with outstanding payments to Klingelnberg. In charge of assisting service engineers with any missing or damaged parts at installation.

Saline, Michigan

Primary contact for all MRO customers. Exceeded my yearly target, and was instrumental in the website ordering portal.

Ann Arbor, Mi

Primary contact for key account managers focusing on university and regional customers. Responsible for the preparation of quotations, RMA’s, order entry, returns, and software generation. • Quotations – Discuss customer application with KAM’s and recommend the proper equipment needs. Prepare and send quotation. Annual orders over $7 million.• Software – In charge of updating customer software licenses in Flexnet. • Costing – Assemble and ensure the proper back-up for quotations. • Return/RMA’s – Responsible for issuing RMA’s and preparing the shipment for shipment to Germany. • Order Entry – Responsible for entering orders into SAP and proper follow-up with ETAS Germany and customers.

Adrian, Mi

Responsible for coordination of marketing activities for six off-site campus locations. • Communication – Coordinate all requests from site directors to marketing team. Maintain relationships with community colleges, newspapers, magazines, and other media sources. • Planning – Research and communicate new ideas to site directors. Responsible for increasing brand awareness through advertising, trade shows, and brochure coordination which identifies our universities strengths, degree options, and special options for non-traditional students. • Budget – Control the marketing budget for off-site locations. I must work with the site director to ensure all projects stay within estimated budget. • Special Events – In charge of the major fundraising golf event. Responsible for planning, idea generation, prizes, coordination, and fundraising for the event. I brought many new donors to the school with this event.

Ann Arbor, Mi

Inside Sales / Marketing Coordinator Inside Sales Activities Primary source of contact for university and small engine customers. Responsible for the preparation of Horiba Instruments, Inc. customer’s equipment proposals. These proposals range in price anywhere from thirty thousand dollars to four million dollars. Yearly average was ~$20 million. • Communication – Discuss customer application and recommend the proper equipment needs.• Software – Primary North American software sales for a data report generating tool. • Costing – Manage and develop equipment costing as well as Project Management labor and support costs. • Scope of Supply – Prepare the Scope of Supply documentation for quotations. • Application Support – Interface with the engineers to ensure accuracy of the equipment specifications / quotations. • Technical Support – Provide support for portable line of emissions measurement products (e.g., MEXA-700). Marketing Coordination Activities Responsible for the coordination and overall management of Horiba Instruments, Inc. participation in North American trade shows (e.g., SAE, Test Expo, Pittcon, etc.). Managed an annual budget over $200,000. • Booth Design – Create booth layout and work with contractors to coordinate booth construction and installation. • Planning and Budget - Control planning and budgets for all trade show activities.

Ann Arbor, Mi

Inside Sales Representative • Quoted and managed the sale of one of the largest jobs in company history. • Managed sales requests and service issues for customers.

Ann Arbor, Mi

Responsible for a crew of employees. In charge of operating several machines, performing maintenance, and scheduling PM. I had the highest production rate on our shift.