• Knowledge of specific system application fundamentals and business processes•Problem solving skills and business processes•Troubleshooting and technical skills•Database administration, installation and configuration •Recognize trends and patterns between diverse case descriptions and foresee future problems•Proactively recommends process and strategy improvements and works with other team members to obtain solutions

- Using RepeatMD Platform knowledge to share best practices -Communicating with clients to ensure that all of their needs are understood and addressed-Meet regularly with other team members to discuss progress and find new ways to improve processes - Leveraging product knowledge and understanding client needs to identify new features and enhancements - Implementing and updating technical documented solutions -Support team members in scoping client requirements

Lead weekly crossfunctional team meetings to drive continuous technical improvements.Ran diagnostics and conducted maintenance for software, resulting in improvedoperations efficiency.Provide technical and functional recommendations based on project requirements.Assist with deployment issues by clarifying user questions and identifying problems,deconstructing into consumable sections and troubleshooting issues.

Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational. Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.Configured hardware, devices and software to set up work stations for employees.Removed malware, ransomware and other threats from laptops and desktop systems.Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.Devised solutions to operations issues relay to MacOS, Windows Bootcamp, IOS, iPadOS, tvOS, WatchOS working closely via phone, email, live chat and web teleconference.Investigated and addressed system issues to enhance usability and improve functionality.Oversaw installation of software programs and hardware systems to meet requirements.Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.Explained technical information in clear terms to non-technical individuals to promote better understanding.Documented transactions and support interactions in system for future reference and addition to knowledge base.Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

Collaborated with Credit and Marketing Team to plan, develop and implement targetsales.Acknowledged customer issues and resolved their problems quickly and efficiently.Effectively communicated with other employees and upper management to ensurecomplete care of customers.Identified overall operations of the company, from the point of sale, through fulfillment,communicating with our marketplace vendors, and the billing process.Established strong business relationships and created a deadline-driven teamRepresents client/vendor in a professional, courteous manner.Meets quality control over the fashion marketplace offering 3,000+ brands.Proficient in programs such as ATG Service Center (CSC), Mirakl, Magento, Zendesk, Kustomer ,Kibo eCommerce and management systems.

Assist CTO and reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.Worked closely with Marketing and Merchandising departments to produce content strategies for optimized placement of product images and videos. Monitored online feedback provided by customers regarding Bluefly products to identify points for improvement.Monitored daily social media content implementation and consumer interaction to assess branding efforts.Organized and delivered training sessions Vendors for new product content and technological advancements.Documented technical workflows and knowledge in the private knowledge base for education of newly hired employees and vendors.

Prepared documents for annual inspection on apartment and assisted in sending notices.Coordinated with tenants verified all income assets and maintained expenses according to Section 42.Managed leases and prepared lease amendments for various third-party verifications.Ensured compliance with all policies related to fair housing.Administered special claims and made required submissions.Collaborated with management and vendors and managed professional relationships. Prepared and maintained all paper and electronic documents and ensured compliance with regulatory requirements. Administered phone calls for all current and prospective residents maintaining high volumes.