Domonique Callion Email & Phone Number

Dublin, Ohio, United States

Columbus, Ohio, United States

- Reviewing, comprehending, and documenting system specifications to ensure test environments.-Building, maintaining, and managing test environments suitable for the system under test and maintaining their consistency with production environments.-Creating and managing test data required for test execution, ensuring it is representative of operational data and managed according to data governance policies.- Documenting and maintaining the body of knowledge related to QA practices, leanings, and processes to ensure continuity.-Investigating in-house technologies and industry trends to identify areas for process enhancements and potential improvement to QA standards.-Verifying that all testing activities comply with quality assurance policies and standards.- Ensuring compliance with standards applicable to the system under test, including data privacy, security, and industry-specific regulations.-Support all QA continuous improvement projects that are taken in.

Columbus, Ohio, United States

Learning full stack JavaScript development in order to switch into the software development industry from the IT industry(hardware). The curriculum includes HTML. CSS, JavaScript, Node JS, SQL, MongoDB, React, and Git. I will be completing the program in September 2023.

Columbus, Ohio, United States

Maintain same responsibilies as Desktop Support Specialist role as well as assisting management in scheduling employees, leading team meetings, responding to outages, triaging support tickets, handling customer service escalations for the team, and provide process, procedure, and technical training to junior Desktop Support and Help Desk Specialists.

Perform technical support, management, and troubleshooting of desktop systems hardware and software, network infrastructure, VoIP telephony, retail POS systems, printers, video conferencing systems, mobile devices, VPN softwareResolve intermediate and advanced problems, provide remote assistance, document, manage tickets(Altiris, Service Now, Cherwell), maintain accurate hardware and software inventories, and educate customers on how to use their company issued devices.Work closely with Desktop Engineering to provide advanced desktop support on a variety of issues through identification, research, and resolution of technical problems; as well as designing and refining desktop OS configurations.Investigate system issues and provide solutions using specific product knowledge, system tools, established methods and procedures then document those solutions.Work closely with customers and leadership to define project needs, timeline, budget, and implementation.

Columbus, Ohio, United States

Troubleshoot issues relating to billing, cable, phone, and internet services for customers over the phone.

Columbus, Ohio, United States

Perform regular maintenance tasks to ensure the cleanliness and functionality of the technology in the classrooms. Respond to any reported issues and troubleshoot onsite in a timely manner.

Columbus, Ohio, United States

Troubleshoot, repair, and upgrade customer computers while documenting the complete repair process. Build custom computers for customers.

Columbus, Ohio, United States

Assist customers with a wide range of computer and general tech related issues. Teach weekly basic computer skill clinics. Troubleshoot store network and terminal issues. Setup and maintain new computers for store use. Create weekly How-To guides for the Micro Center service website.

Columbus, Ohio, United States

Cashier and assist customers as needed. Train new employees in same role. Maintain the upkeep and the appearance of the store.

Certificate For Full Stack Javascript, Software Development, Mvp Of My Cohort

Color Coded Labs is a Full Stack JavaScript bootcamp with a focus in teaching the MERN stack.

Computer Engineering