Don Conner Email & Phone Number

Lakewood, Washington, United States

Assisted in managing a 38-person operation providing wooden door and frame services to 40+ customers in the Pacific Northwest involving special order purchasing, warehousing, inventory management ($3 million; 1000+ SKUs), distribution, transportation, scheduling, inside sales, quality control, and safety. • Established a variety of processes and policies to optimize the operation and maximize business effectiveness. • Implemented a comprehensive inventory management system improving material pulling efficiency.

Kent, Washington, United States

Managed a 26-person, 3-department operation (full P&L management) providing hollow metal door and frame services to 50+ customers in the Pacific Northwest. Responsible for extensive customer service, quoting, order processing / coordination, production, quality control, distribution, inventory management ($4 million, 1000+ sku's), and safety.• Improved YOY profitability 37% by implementing sound cost control measures.• Reduced cost of quality 21%; maintained lowest quality costs in the group.• Improved shipping efficiency 17% through improved processes; maintained highest shipping efficiency in the group.

Seattle

Manage all operational solutions for Sears Holding Corporation's commercial appliance division through 6 managers and 60+ employees, in geographically dispersed locations around the country, responsible for field operations, order management, project management, post-delivery warranty, product services, credit management, risk assessment, collections, and invoicing. • Improved order processing time 93% through improved practices and enhanced cross-functional communication.

Seattle

Manage all national field operations for Sears Holding Corporation's commercial appliance division through a 6-person management team responsible for site readiness, service performance monitoring, problem resolution, solution implementation, and cost control by managing processes and influencing 1000+ customers, multiple sales departments, a nationwide supply chain, a 110-location logistics provider, and a customer service department.• Decreased annual costs $350,000 by implementing a new site readiness program.• Reduced annual costs $200,000 through an enhanced manual work order process.

Greater Seattle Area

Managed a 15-person, 4-department operation which fabricated 2000+ sku's and built 13 customized sweeper trucks per month. Responsible for all aspects of production, warehousing, inventory control, purchasing, scheduling, fabrication, assembly, outsourcing, quality control, customer service, and safety.• Increased fabrication productivity 7% by implementing new procedures and streamlining the fabrication process.• Improved assembly productivity 5% by re-engineering the entire assembly process.

Sumner, Wa

Managed 57 employees through 6 department managers overseeing the daily processing of 50,000 pounds of seafood and the storage of $10 million of product through an 86,000 square foot cold/dry warehouse. Responsible for all aspects of production, scheduling, quality control, warehousing, maintenance, sanitation, and safety. • Increased processing productivity 4% by realigning job functions and improving production flow.• Improved management effectiveness and growth by developing department-specific performance scorecards and dashboards.

Greater Seattle Area

Managed 80 employees through 6 supervisors responsible for the flow of airline equipment, materials, and waste through a 24/7 internal logistics delivery system for a quality-driven, 400-employee airline catering center servicing 12 airlines with 330+ daily flights and 11,000+ meals. Managed the quality program while ensuring federal compliance with USDA, FDA, and EPA airline quality standards. • Increased quality assurance program effectiveness by implementing checklists and other enhanced processes.• Increased processing productivity 5% by implementing a new equipment cleaning-storage-delivery system.

Kent, Wa

Managed all operational aspects of a 240-employee flooring company through 12 managers, 83 employees, and 125 sub-contractors in 5 geographically dispersed warehouses/facilities providing floor covering services to 25+ builders. Responsible for all aspects of purchasing, warehousing, inventory control ($4 million in materials), transportation, distribution, scheduling, installation, customer service, and quality control while managing 13,500+ annual installations and repairs.• Decreased annual operating costs $415,000 by streamlining departments and enhancing business practices. • Decreased annual warehousing costs $325,000 by restructuring 2 distribution centers, redesigning the transportation system, and implementing efficiency-increasing warehouse procedures. • Increased organizational efficiency by redefining organizational culture, building cross-functional teams, and managing team dynamics.

Redmond, Wa

Managed 15 employees responsible for providing packaging solutions to 50+ customers, including the world's largest delivery companies. Responsible for supply chain management, inventory management, finished goods purchasing, and customer service support while managing the flow of materials from 1 Mexico and 2 domestic distribution centers.• Reduced operating costs 4% by streamlining processes with the manufacturing plants and distribution centers.• Reduced supplier turnaround time 7% by improving supplier processes and implementing supplier-specific metrics.

Seattle, Wa

Managed a 9-person engineering team responsible for providing project management, geographic information systems (GIS) analysis, process improvement, and industrial engineering support throughout the U.S. to a 22,000-employee Fortune 500 express delivery company. Served as a project manager managing the operations side of a successful, $30 million integrated dispatch project through a geographically dispersed 56-person team implementing new technology to 20,000 people in 510 facilities across the country.• Managed this $30 million project to successful completion 6 months ahead of schedule while being $2.2 million under budget with an extended array of added features and benefits.• Saved $2.5 million by re-engineering the equipment allotment program.• Saved $500,000 by redesigning the roll out training program and restructuring the material allotment process.• Reduced costs and increased efficiency by developing a suite of strategic GIS mapping solutions.

San Francisco, Ca

Implemented process improvement strategies, developed efficiency improvement initiatives, and provided operational support to 24 small package delivery centers throughout Central and Northern California. • Improved station sort productivity 15% by streamlining the region’s inbound, outbound, and ramp operations through enhanced methods and procedures.• Increased on-road productivity 13% by restructuring geographic delivery / pick up areas and redesigning routes.• Enhanced the knowledge base and improved the decision-making ability of the 80-person regional management team by implementing a comprehensive management training program.

Chicago, Il

Managed 4 operational improvement projects which sustained reduced operating costs, increased productivity, and maximized efficiencies while improving service. Managed multiple process improvement projects throughout the region’s 9 facilities while implementing new procedures, streamlining operational methods, and redefining operational culture for both continued efficiency and sustainable growth.• Saved $6,000 daily by increasing shipments/hour by 22%, increasing stops/hour by 11%, decreasing on-road routes by 10%, and decreasing labor hours by 9%.• Developed 4 facility management teams to sustain these project savings resulting in two of these facilities winning ‘Station of the Year’ awards.• Managed a 40-person team through a contractor transition project transitioning a 73-truck contractor into four separate 17-truck contractors while increasing the station's productivity 25%.

New York, Ny

Managed an inbound operation of 25 drivers responsible for sorting and delivering 5,000+ daily packages. Managed the inbound flow of 12,000+ daily, time-sensitive packages to 4 facilities through an aircraft recovery and shuttle system. Managed a fleet of 132 vehicles while ensuring a continuous state of fleet readiness.• Improved delivery service efficiency 17% by reorganizing the inbound operation.• Saved 31 daily labor hours and increased delivery efficiency 22% by restructuring delivery routes.• Saved $158,000 by reducing vehicle accidents 35% through a comprehensive fleet management system.

New York, Ny

Managed an outbound operation of 35 messengers responsible for picking up and sorting 3,000+ daily, time-sensitive packages while managing a package consolidation operation processing 5,000+ daily outbound packages.• Increased operational efficiency by reducing missed pick-ups 90% and misrouted freight 60%.• Improved messenger efficiency 25% and saved 21 daily labor hours by restructuring pick up routes and establishing procedures.

Germany

Managed an organization of 14 managers and 100+ communication specialists in 11 facilities providing all 6 forms of continuous communication to 2 military communities (hospitals, schools, businesses, operations facilities, offices) with 10,000+ people dispersed over 20,000 square miles in Northern Germany. Responsible for the maintenance and quality control of 2,300 items, including 7 major communication systems.• Provided 2 straight years of uninterrupted communications service without any outages. • Strategically deactivated all communications for a military community closure and deactivated the organization while transitioning to 3 technologically upgraded systems with no loss in service.• Saved 200 labor hours by creating a management information system which monitored personnel actions.- Earned the Meritorious Service Medal (MSM) for superb leadership.- Selected for promotion to Captain in top 4% of group.

Belgium

Managed an 11-person team providing personnel and administrative support to an information management organization of 830 people dispersed over 100,000 square miles in Belgium, the Netherlands and Germany. Managed all logistical aspects of implementing 34 programs across this geographically dispersed area. Analyzed staffing requirements and managed personnel strength levels.• Significantly improved organization efficiency by developing and enhancing 34 administrative programs.• Improved administrative processing rates by 35% through enhanced procedures.• Improved personnel readiness by creating a personnel management system identifying time sensitive information necessary for deployment to the Persian Gulf War.

Belgium

Supervised a staff of 40 communication specialists (military, civilian and local nationals) in 6 communication facilities providing 5 forms of continuous communication to a military base of 650 people.• Saved $120,000 by effectively using available resources in lieu of a government contract.• Increased organization efficiency 20% through creative employment programs.

Bachelor'S Degree, Administration Of Justice

Activities and Societies: Penn State Honors Program, Golden Key National Honor Society, Army ROTC

Master Of Science (Ms), Business