Don Conner's Location
Greater Seattle Area, United States
Don Conner's Contact Details
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About Don Conner
I am a results-driven senior business leader with an accomplished career spent delivering sustainable results across diverse business environments throughout the United States and overseas. I am a strategic thinker with a consistent history of high achievement in fast-paced environments.I spent 25+ years in the manufacturing, logistics, food processing, construction, airline catering, commercial appliances, and communications industries in various capacities in operations management, industrial engineering, and project management. I have managed teams of 15 to 110 people in multiple departments including manufacturing, distribution, field services, logistics, inventory management, warehousing, customer service, purchasing, quality control, scheduling, transportation, engineering, maintenance, and safety.I am experienced in formulating business strategies and 'staying one step ahead' by holistically analyzing conditions, identifying failure points, implementing cross-functional solutions, developing KPI's, and creating performance metrics. I am well versed in leading process improvement projects maximizing technology, and optimizing operations to reduce operating costs, drive performance, improve service, and maximize productivity. I excel in reengineering and streamlining operations to produce value-added services and high-performance solutions. I am an experienced coach who has managed 1,000+ people and 100+ teams while developing talent, providing strategic guidance, and managing team dynamics. I am seasoned at creating a positive customer experience, building strong relationships, and delivering quality at every level. CORE COMPETENCIES / SPECIALTIES• Business Optimization• Process Engineering• Talent Development• Strategic Planning• Logistics Management• Inventory Control• Metrics & KPI's• Team Building• Cost Control • Relationship Building• Project Management• Customer Service• Quality Control• Safety
Don Conner's Current Company Details
Senior Business Manager
Don Conner Work Experience Details
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Assistant ManagerUs Lbm Aug 2023 - Oct 2024Lakewood, Washington, United StatesAssisted in managing a 38-person operation providing wooden door and frame services to 40+ customers in the Pacific Northwest involving special order purchasing, warehousing, inventory management ($3 million; 1000+ SKUs), distribution, transportation, scheduling, inside sales, quality control, and safety. • Established a variety of processes and policies to optimize the operation and maximize business effectiveness. • Implemented a comprehensive inventory management system improving material pulling efficiency. -
Northwest Service Center ManagerAssa Abloy In Us Sep 2020 - Jun 2023Kent, Washington, United StatesManaged a 26-person, 3-department operation (full P&L management) providing hollow metal door and frame services to 50+ customers in the Pacific Northwest. Responsible for extensive customer service, quoting, order processing / coordination, production, quality control, distribution, inventory management ($4 million, 1000+ sku's), and safety.• Improved YOY profitability 37% by implementing sound cost control measures.• Reduced cost of quality 21%; maintained lowest quality costs in the group.• Improved shipping efficiency 17% through improved processes; maintained highest shipping efficiency in the group. -
National Operations ManagerKenmore Direct Mar 2019 - Sep 2020SeattleManage all operational solutions for Sears Holding Corporation's commercial appliance division through 6 managers and 60+ employees, in geographically dispersed locations around the country, responsible for field operations, order management, project management, post-delivery warranty, product services, credit management, risk assessment, collections, and invoicing. • Improved order processing time 93% through improved practices and enhanced cross-functional communication. -
National Field Operations ManagerKenmore Direct Oct 2016 - Mar 2019SeattleManage all national field operations for Sears Holding Corporation's commercial appliance division through a 6-person management team responsible for site readiness, service performance monitoring, problem resolution, solution implementation, and cost control by managing processes and influencing 1000+ customers, multiple sales departments, a nationwide supply chain, a 110-location logistics provider, and a customer service department.• Decreased annual costs $350,000 by implementing a new site readiness program.• Reduced annual costs $200,000 through an enhanced manual work order process.
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Operations ManagerNitehawk Sweepers Aug 2015 - May 2016Greater Seattle AreaManaged a 15-person, 4-department operation which fabricated 2000+ sku's and built 13 customized sweeper trucks per month. Responsible for all aspects of production, warehousing, inventory control, purchasing, scheduling, fabrication, assembly, outsourcing, quality control, customer service, and safety.• Increased fabrication productivity 7% by implementing new procedures and streamlining the fabrication process.• Improved assembly productivity 5% by re-engineering the entire assembly process. -
Plant Manager | Process Improvement ManagerCold Locker Processing And Storage Jan 2015 - May 2015Sumner, WaManaged 57 employees through 6 department managers overseeing the daily processing of 50,000 pounds of seafood and the storage of $10 million of product through an 86,000 square foot cold/dry warehouse. Responsible for all aspects of production, scheduling, quality control, warehousing, maintenance, sanitation, and safety. • Increased processing productivity 4% by realigning job functions and improving production flow.• Improved management effectiveness and growth by developing department-specific performance scorecards and dashboards. -
Equipment Logistics Manager | Quality Assurance ManagerLsg Sky Chefs Apr 2014 - Jan 2015Greater Seattle AreaManaged 80 employees through 6 supervisors responsible for the flow of airline equipment, materials, and waste through a 24/7 internal logistics delivery system for a quality-driven, 400-employee airline catering center servicing 12 airlines with 330+ daily flights and 11,000+ meals. Managed the quality program while ensuring federal compliance with USDA, FDA, and EPA airline quality standards. • Increased quality assurance program effectiveness by implementing checklists and other enhanced processes.• Increased processing productivity 5% by implementing a new equipment cleaning-storage-delivery system. -
Wa Operations ManagerInterior Specialists, Inc. Nov 2005 - Feb 2014Kent, WaManaged all operational aspects of a 240-employee flooring company through 12 managers, 83 employees, and 125 sub-contractors in 5 geographically dispersed warehouses/facilities providing floor covering services to 25+ builders. Responsible for all aspects of purchasing, warehousing, inventory control ($4 million in materials), transportation, distribution, scheduling, installation, customer service, and quality control while managing 13,500+ annual installations and repairs.• Decreased annual operating costs $415,000 by streamlining departments and enhancing business practices. • Decreased annual warehousing costs $325,000 by restructuring 2 distribution centers, redesigning the transportation system, and implementing efficiency-increasing warehouse procedures. • Increased organizational efficiency by redefining organizational culture, building cross-functional teams, and managing team dynamics. -
Supply Chain / Customer Service ManagerPac Worldwide Oct 2004 - Sep 2005Redmond, WaManaged 15 employees responsible for providing packaging solutions to 50+ customers, including the world's largest delivery companies. Responsible for supply chain management, inventory management, finished goods purchasing, and customer service support while managing the flow of materials from 1 Mexico and 2 domestic distribution centers.• Reduced operating costs 4% by streamlining processes with the manufacturing plants and distribution centers.• Reduced supplier turnaround time 7% by improving supplier processes and implementing supplier-specific metrics. -
Senior Business ManagerAirborne Express Aug 2000 - Aug 2004Seattle, WaManaged a 9-person engineering team responsible for providing project management, geographic information systems (GIS) analysis, process improvement, and industrial engineering support throughout the U.S. to a 22,000-employee Fortune 500 express delivery company. Served as a project manager managing the operations side of a successful, $30 million integrated dispatch project through a geographically dispersed 56-person team implementing new technology to 20,000 people in 510 facilities across the country.• Managed this $30 million project to successful completion 6 months ahead of schedule while being $2.2 million under budget with an extended array of added features and benefits.• Saved $2.5 million by re-engineering the equipment allotment program.• Saved $500,000 by redesigning the roll out training program and restructuring the material allotment process.• Reduced costs and increased efficiency by developing a suite of strategic GIS mapping solutions. -
Industrial EngineerAirborne Express Jan 1999 - Aug 2000San Francisco, CaImplemented process improvement strategies, developed efficiency improvement initiatives, and provided operational support to 24 small package delivery centers throughout Central and Northern California. • Improved station sort productivity 15% by streamlining the region’s inbound, outbound, and ramp operations through enhanced methods and procedures.• Increased on-road productivity 13% by restructuring geographic delivery / pick up areas and redesigning routes.• Enhanced the knowledge base and improved the decision-making ability of the 80-person regional management team by implementing a comprehensive management training program.
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Process Improvement ManagerAirborne Express Jan 1997 - Dec 1998Chicago, IlManaged 4 operational improvement projects which sustained reduced operating costs, increased productivity, and maximized efficiencies while improving service. Managed multiple process improvement projects throughout the region’s 9 facilities while implementing new procedures, streamlining operational methods, and redefining operational culture for both continued efficiency and sustainable growth.• Saved $6,000 daily by increasing shipments/hour by 22%, increasing stops/hour by 11%, decreasing on-road routes by 10%, and decreasing labor hours by 9%.• Developed 4 facility management teams to sustain these project savings resulting in two of these facilities winning ‘Station of the Year’ awards.• Managed a 40-person team through a contractor transition project transitioning a 73-truck contractor into four separate 17-truck contractors while increasing the station's productivity 25%.
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Inbound Operations SupervisorAirborne Express Apr 1995 - Dec 1996New York, NyManaged an inbound operation of 25 drivers responsible for sorting and delivering 5,000+ daily packages. Managed the inbound flow of 12,000+ daily, time-sensitive packages to 4 facilities through an aircraft recovery and shuttle system. Managed a fleet of 132 vehicles while ensuring a continuous state of fleet readiness.• Improved delivery service efficiency 17% by reorganizing the inbound operation.• Saved 31 daily labor hours and increased delivery efficiency 22% by restructuring delivery routes.• Saved $158,000 by reducing vehicle accidents 35% through a comprehensive fleet management system.
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Outbound Operations SupervisorAirborne Express Mar 1994 - Mar 1995New York, NyManaged an outbound operation of 35 messengers responsible for picking up and sorting 3,000+ daily, time-sensitive packages while managing a package consolidation operation processing 5,000+ daily outbound packages.• Increased operational efficiency by reducing missed pick-ups 90% and misrouted freight 60%.• Improved messenger efficiency 25% and saved 21 daily labor hours by restructuring pick up routes and establishing procedures.
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Operations Manager (Company Commander)U.S. Army 1991 - 1993GermanyManaged an organization of 14 managers and 100+ communication specialists in 11 facilities providing all 6 forms of continuous communication to 2 military communities (hospitals, schools, businesses, operations facilities, offices) with 10,000+ people dispersed over 20,000 square miles in Northern Germany. Responsible for the maintenance and quality control of 2,300 items, including 7 major communication systems.• Provided 2 straight years of uninterrupted communications service without any outages. • Strategically deactivated all communications for a military community closure and deactivated the organization while transitioning to 3 technologically upgraded systems with no loss in service.• Saved 200 labor hours by creating a management information system which monitored personnel actions.- Earned the Meritorious Service Medal (MSM) for superb leadership.- Selected for promotion to Captain in top 4% of group. -
Personnel Manager (Adjutant)Us Army 1989 - 1991BelgiumManaged an 11-person team providing personnel and administrative support to an information management organization of 830 people dispersed over 100,000 square miles in Belgium, the Netherlands and Germany. Managed all logistical aspects of implementing 34 programs across this geographically dispersed area. Analyzed staffing requirements and managed personnel strength levels.• Significantly improved organization efficiency by developing and enhancing 34 administrative programs.• Improved administrative processing rates by 35% through enhanced procedures.• Improved personnel readiness by creating a personnel management system identifying time sensitive information necessary for deployment to the Persian Gulf War.
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Operations Supervisor (Platoon Leader)Us Army 1987 - 1989BelgiumSupervised a staff of 40 communication specialists (military, civilian and local nationals) in 6 communication facilities providing 5 forms of continuous communication to a military base of 650 people.• Saved $120,000 by effectively using available resources in lieu of a government contract.• Increased organization efficiency 20% through creative employment programs.
Don Conner Skills
Logistics
Transportation
Logistics Management
Operations Management
Cross Functional Team Leadership
Leadership
Program Management
Supply Chain Management
Management
Business Process Improvement
Supply Chain
Strategy
Team Building
Project Management
Inventory Management
Strategic Planning
Purchasing
Warehousing
Manufacturing
Team Management
Human Resources
Process Engineering
Coaching
Customer Service
Process Improvement
Warehouse Management
Contract Negotiation
Military
Team Leadership
Account Management
Change Management
Contract Management
Forecasting
Negotiation
Transportation Management
Vendor Management
Warehouse Operations
Don Conner Education Details
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Administration Of Justice -
Business
Frequently Asked Questions about Don Conner
What is Don Conner's role at the current company?
Don Conner's current role is Senior Business Manager.
What is Don Conner's email address?
Don Conner's email address is do****@****msn.com
What is Don Conner's direct phone number?
Don Conner's direct phone number is (281) 828*****
What schools did Don Conner attend?
Don Conner attended Penn State University, University Of Southern California.
What skills is Don Conner known for?
Don Conner has skills like Logistics, Transportation, Logistics Management, Operations Management, Cross Functional Team Leadership, Leadership, Program Management, Supply Chain Management, Management, Business Process Improvement, Supply Chain, Strategy.
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