Don Cusack Email & Phone Number

Binghamton, Ny, Us

· Configure and customize Salesforce to meet business requirements, including custom objects, fields, workflows, validation rules, and page layouts.· Manage user roles, profiles, permissions, sharing rules, queues, and security settings in Salesforce.· Perform regular Salesforce maintenance tasks, such as data cleanup, record merges, and system updates.· Integrate Salesforce with other systems and applications, such as ERP systems, marketing automation platforms, and third-party apps.· Import, export, and manipulate data using Salesforce data loader or other data management tools.· Provide training and support to Salesforce users on features, functionality, and best practices.· Create and maintain documentation on processes, policies, and Salesforce configurations.· Design, build, and maintain automated workflows, approval processes, and process builder flows in Salesforce.· Implement and optimize Salesforce automation tools like workflow rules, process builder and flows· Lead Salesforce projects from inception to completion, including requirements gathering, solution design, development, testing, deployment, and post-implementation support.· Collaborate with cross-functional teams (such as sales, marketing, and IT) to ensure Salesforce solutions align with business objectives.

Binghamton, New York, United States

• Provide exceptional customer service and conduct product presentations• Maintain expert knowledge of Nissan vehicles to address customer inquiries• Build strong customer relationships and consistently exceed monthly sales goals, including Top Sales of the Month 12 times!

· Designed, prepared, and analyzed reports to optimize call center performance· Monitored call center statistics and adjusted staffing levels based on forecasting· Managed over 40 queues to ensure timely customer service responses· Utilized Aspect EWFM/RTA and Avaya CMS for scheduling and performance monitoring

· Provided accurate and efficient reporting on call center activities· Scheduled initiatives and managed day-to-day operations for a team of 125 agents· Handled scheduling, vacation requests, and maintained personnel confidentiality· Proficient in Excel for data analysis and reporting

· Troubleshot and supported home networking equipment and routers· Conducted OS and network level troubleshooting for Windows and Mac systems· Ensured high-quality customer service while promoting sales of cable and internet packages

Associates, Physical Education

Associates, Computer Networking