Don Koilybayev Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Manage the SMB customer list of over 2000 accounts handling all CS-related inquiries(upsells, expansions, feature requests, custom report requests, integrations, billing, strategy,product functionality)
• Retain and grow the seat and site opportunities in the assigned CSS portfolio
• Work closely with other departments (Support, Sales, Professional Services, Finance,RevOps, Product) to execute the customer success framework
• Identify the customers with growth opportunities, nurture growth (upsells, expansions) inorder to transfer to a mid-market CSMAchievements:
• Consistently met and exceeded the monthly ARR targets since the start date
• SME for the CS team (SMB and Mid-Market) for the Salesforce-related questions and issues

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Provide both on-site and remote support during projects go-live
• Coordinate and perform installation, configuration and testing of servers, application, payment gateways and interfaces for all new implementations
• Create shell databases and import client data to build full database for each new project
• Perform diagnostic tests on client databases to verify the integrity of the data
• Review deployment/import SQL scripts and adjust/update as required if necessary
• Maintain and update templates and other tools used by Implementations team as required with the release of new versions of the software

Toronto, Ontario, Canada

• Experience with the following technologies and tools: Oracle (10g and 12c), PL-SQL, USoft, HTML, Apache Tomcat (v8.5.+), OpenSSL, XSLT, MS Azure, MS Office, Salesforce Marketing Cloud, Ongage Marketing Platform.
• Team Lead since 2019
• Trained and mentored new team members
• Performed as Acting Manager for Application Support Department when required
• Provided customer and application support up to Tier 3, resolved application, OS environment, 3rd party interfaces, and hardware issues
• Resolved payment issues concerning payment gateways and processors such as Shift4 and Worldpay

Toronto, Ontario, Canada

• Routine diagnostics checks
• System monitoring
• Determine and troubleshoot both software and hardware issues
• Perform system current state analysis and write technical requirements for change management processes
• Handle warehouse inventory database
• Write weekly and monthly performance and efficiency reports to the management

Karaganda, Qaraghandy, Kazakhstan

• Gather technical requirements and product specifications for systems upgrades
• Identify options for potential solutions and assess them for both technical and businesssuitability
• Control and audit new systems implementation
• Perform change impact analysis, conduct presentations and negotiations betweenstakeholders.

Post-Secondary Certificate, Information Systems Business Analysis, 3.31

Bachelor'S Degree, Information Measuring Equipment And Technology, 3.33